Customer Support Specialist
Kirkland, WA

Job Description

EvergreenHealth is looking for a Customer Support Specialist for our Information Technology department located in Kirkland, Washington.

EvergreenHealth is an integrated two-hospital healthcare system offering a breadth of services and programs that is among the most comprehensive in the region. Formed in 1972 as a public hospital district, we now serve nearly 850,000 residents of our service area in north King and south Snohomish counties, with medical facilities located throughout the area for easy access. EvergreenHealth has been recognized with many honors and awards, including recognition by Healthgrades as one of America's 100 Best Hospitals (2018).

To find all of our openings please go to our employment site: https://jobs.evergreenhealth.com/

About this position:

We are looking for an energetic and passionate candidate that is seeking an opportunity to join our IT team at one of the highest rated healthcare systems in the Puget Sound area! As a Customer Support Specialist, you will be the first point of contact for all EvergreenHealth staff. You will provide 1st and 2nd level assistance for desktop and laptop computers, mobile devices, phone systems and any other Information Technology related needs. You will provide troubleshooting and support for Cerner, GE and many other Electronic Medical Record systems. Additionally, you will support the Windows OS and entire Microsoft Office suite.

Primary duties:

* Consistently provides excellent customer service to EvergreenHealth staff, using active listening and effective communication skills.
* Respond to IT incidents and requests via phone, email, and self-service portal.
* Document all troubleshooting, resolution and escalation steps in the IT ticketing system.
* Create and update help desk documentation, as appropriate.
* Responsible for configuration, deployment and ongoing support of Windows PCs, mobile devices (iOS and Android), and printers; using tools such as SCCM, MDM, Active Directory, and Group Policy.
* Participates in rotation of providing desk side support to the Kirkland Hospital Campus, offsite primary and specialty clinics, and our Evergreen Home Care Services group. (Full time employees)

Desired Skills and Responsibilities:

* Background includes experience working with:
* Microsoft Windows Operating Systems.
* Microsoft Office Suite - 2016/Office 365.
* Use of tools such as IT Ticketing Systems, SCCM, MDM, Active Directory, Remote Management Tools and Group Policy.


* Experience supporting Windows PCs, mobile devices (iOS and Android), and printers.
* Understanding of computer networks (LAN, WAN, and computer networking).
* Ability to create and update documentation.
* Current Washington State Driver's license and proof of insurability.
* MCSA or MCSE certification.
* 1-2 years of experience in an Information Technology environment.
* Required: 2+ years in a Customer Service environment, preferably Help Desk.
* High school diploma or equivalent required, college degree or professional technical training preferred.
* Flexible scheduling including days, evenings and weekend shifts.

IND123

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X This position is open for internal candidates only.