Customer Support Representative
Seattle, WA

Job Description

Wednesday, June 26, 2019

Job type

Full Time

Category

Customer Support

Job Location

Seattle - WA

Position Summary

The Customer Support Representative will field calls from customers, help run the company operationally, and master the most advanced eCommerce shipping software for small business. Shipping software may appear mundane, but making smart, sleek and intuitive-to-use software takes talent.

This position will be trained on the systems used internally to track customers, communicate to users, manage the software development process and pay vendors. After training is completed, this role will evolve onto one or more areas of emphasis within the company, such as monitoring ShipRush web sites, Marketing, Product Analyst, Testing and QA or Carrier relationships.

Qualifications

* College diploma (Liberal studies, languages, philosophy or history)


* Experience with shipping software (WorldShip, FedEx Ship Manager, QuickBooks Shipping Manager, ShipRush, etc.)


* Excellent communication skills.


* Comfortable around computers (has been a go-to person related to technology in some setting).


* eCommerce experience (selling five things on eBay or Amazon counts, but real eCommerce experience is preferred).


* Small firm experience (any type of experience will do).


* Ability to travel up to three times per year and set up for tradeshows.


* Helpful skills include: Spoken Spanish, PC skills, tech support background.



Offer

We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.

Application Instructions

Please submit your resume and a cover letter in PDF format describing why you are a unique fit for this position, to jobsna@descartes.com citing "Customer Support Representative- ShipRush" in the subject of your message. We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted. Agency calls will not be accepted. All final candidates will be required to provide professional references and complete a background check, which will include a criminal background check and verification of education and previous employment.

Descartes Systems (USA) LLC, inclusive of any of its American subsidiaries (Descartes), is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.

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