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Customer Success Manager Amazon
Seattle, WA

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About Amazon

Job Description

Customer Success Manager (Implementation Project Manager)


Implementation Project Manager (PMs) help organizations transform how they view and manage spend and best utilize Amazon Business (AB) for purchasing needs. PMs engage with purchasing leadership and finance leadership to include Amazon Business as a key part of purchasing strategies, tools, and processes. PMs are experts in AB solutions and they structure programs that incorporate AB solutions into existing purchasing processes and/or develop new processes to improve efficiencies and reduce costs. PMs work closely with customers to guide deployments and successfully adopt our solutions. The ideal candidate will have experience developing relationships across functional areas such as Purchasing, Finance, and IT, project management experience managing B2B implementations, and has a proven track record of meeting and exceeding program goals.

Roles and Responsibilities

The Implementation Project Manager is the focal point for multiple, concurrent implementation projects that vary in size and scope. The Project Manager is accountable for the following aspects of each project:

* Analyze current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
* Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
* Define requirements and scope program for utilizing AB solutions
* Oversee program execution including project scheduling and timely delivery
* Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership
* Assess program risks, anticipate challenges, and request support in escalation management when necessary
* Meet or exceed targets for customer and/or feature spend adoption
* Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams

About Amazon

Amazon is a company operating a marketplace for consumers, sellers, and content creators.

10001 employees

2127 7th avenue

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