Customer Implementation Manager - Southgate, CA
South Gate, CA

Job Description

Customer Project Implementation Manager - Southgate, CA

CALocalSupply Chain/Logistics OperationsRef.: ML-212381We are looking for a strategically minded and commercially driven individual to join the Implementation team in Southgate, CA.

The Customer Implementation Manager leads new customer implementations at a medium to high complexity level, extensive geographical scope, large business scale and impact, bridging the sales and operational activities, to ensure smooth transition of new or additional business into the Maersk organization.

Purpose

* Lead new customer implementations at a medium to high complexity level, extensive geographical scope, large business scale and impact, bridging the sales and operational activities, to ensure smooth transition of new or additional business into the Maersk organization.
* Ensure that customer's needs and expectations are met throughout the implementation phase and start of service.
* To act as a facilitator for the review of existing accounts and operational processes in order to identify & recommend opportunities for improvement and business optimization
* Engage pro-actively in the sales process for commercial opportunities to act both as a sales differentiator and a safe-guard on operational viability of the solutions sold.

We OfferWe offer you an exciting global career at the forefront of world trade.

Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…

We're proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.

When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off - and our parental leave policy is recognized world-wide as one of the best in the industry.

Global scope

Every company, every country wants access to a competitive shipping, logistics and port system - and our people have created one company that offers one, easy-to-use solution to all their shipping needs.

Maersk is unique

Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers' global supply chains. We do this through the global scale of Maersk, the world's largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.

Join us and play an important role on our team lifting global trade every day!

Key ResponsibilitiesProject Management

* Prepare and drive the overall implementation project plan across all geographies and functions, including operations, IT, HR and finance.
* Provide clear visibility of project status to internal and external stakeholders by establishing project milestones, go/no-go stage gates, and operational readiness criteria. Track the progress against these and escalate issues and delays in a timely manner.
* Set expectations and confirm agreements with internal and external stakeholders.
* Manage risks rigorously from sales opportunity to stable operation to ensure sustainable profitability and preventing of "cure" situations.
* Remove road blocks and impediments to meet timelines and customer requirements.
* Proactively manage delivery of other involved parties (IT, operational suppliers, etc).
* Establish and evaluate the success criteria for the project and adjust solutions and timelines as needed throughout the implementation.
* Successfully "close" implementations based on mutually defined criteria between Maersk and the client (external) and Implementation and operations (internal).

Client Relationship Management

* Establish, maintain and develop strong relationships with Regional and Global key clients at strategic and operational levels.
* Lead the client through the on-boarding process and act as the clients' center of gravity on implementations and issue resolution.
* Strictly manage scope with clients and ensure solution implemented stays in line with the solution sold.
* Hold regular client meetings to discuss progress, issues, mitigations to risks, and introduce development opportunities.

Operational Engagement

* Participate in the solution design process and develop creative solutions to operational challenges.
* Ensure infrastructure for new client solutions is in place including:

o Recruitment and training of staff.

o Detailed process flows, SOPs and IOPs.

o IT & EDI integration.

o Client and vendor training and introduction.

o KPI reporting and performance management routines.

* Ensure initial SOP/IOP compliance across all origin and destination offices.
* Ensure operations are optimized and products are delivered under the highest service quality possible.

Commercial Engagement

* Review the commercial pipeline to identify potential upcoming client implementations.
* Review operational viability of complex opportunities as part of the OMEB and TEB evaluation boards.
* Contribute to securing new business wins by actively engaging in the sales process and presenting the implementation methodology, a tailored project approach and demonstrating our competency of smooth on-boarding.

Implementation Community

* Capture and share learnings and best practices across the implementation community.
* Assist in creating, reviewing and improving the implementation methodology including, but not limited to project planning, stakeholder management and project execution.

Who we are looking forTechnical Skills

Must have a Bachelor's Degree

3+ years' experience in logistics including international supply chain management and forwarding services.

2+ years experience in project management on implementations.

Prior experience in dealing with new supply chain solutions.

Prior commercial experience in engaging with strategic clients.

Advanced proficiency in project management tools including MS Project, Excel, PowerPoint and SharePoint

Strong IT and EDI understanding and capabilities

Travel: Willingness to travel and work on-site on a project basis for (~50-100 days / year). Expectation is to work on-site on a project for a minimum of 2-4 weeks. 80% Domestically 20% Internationally

Soft Skills:

Excellent interpersonal and communication skills.

Strong communication and negotiation skills.

Consistent ability to meet and adhere to deadlines.

Passion, initiative and drive to continuously develop and work with creativity and innovation.

Solid operational background including supply chain operations, ocean, air and local origin services (trucking, customs, and milestone visibility).

Strong problem solving skills and customer service skills.

Ambitious and result oriented self-starter with initiative and strong drive

Preferred Qualifications (nice to have)

PMP Certification is a plus

>Last application date: 07 June 2019.

For further information, please contact: Joel.Obando.Castillo@maersk.com.maerskline.comYou must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

Maersk Line is the world's largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world's largest ships - we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world. Your promise. Delivered.