CS Support Specialist
Naperville, IL

Job Description

We're passionate about bringing the love of baking and decorating to everyone, everywhere, every day.

Our message is simple - we know you love baking (because we do, too) and we're constantly evolving to bring you quality products that make baking and decorating fun and easy. We're not just for the decorators of wow-worthy cakes, we're for cupcake makers and cookie bakers who love to say, "I made that!"

Wilton Brands LLC ("Wilton") is owned by Dr. August Oetker KG, a pivately held company based in Germany. Dr. Oetker is a global leader in the food and beverage industries. Learn more about Wilton at http://www.wilton.com.

Job Summary:

Process customer orders and sample orders received through electronic fax, email or downloaded files. Notify the customer service representative of all order issues. Receive direction for error resolution and archive all order documents electronically for audit purposes into a data repository. Handle duties related to product returns, refunds, credit, reports, recalls and filing. Support Customer Solutions teams as needed or identified by the Customer Service Department. Note: this is not a call center role.

Essential Responsibilities:

* Process customer/ sample orders and maximize order management tools.
* Streamline order upload processes and maximize mass order update programs.
* Archive order documents for audit purposes.
* Report on order entry statistics and make recommendations for further efficiencies.

Education and Experience:

* 1-2 years' experience in a role supporting internal customers.
* Process streamlining/ improvement experience is preferred.
* Bachelor's degree preferred; however, relative and qualitative experience will be considered.

Knowledge, Skills, and Abilities:

* Customer-service oriented.
* Ability to work well in a team environment.
* Ability to multi-task.
* Excellent verbal and written communication skills.
* Ability to problem-solve, think independently, and be persistent in bringing issues to conclusion.
* Proficiency in all MS Applications.
* Previous experience with order management systems/processes a plus.
* JD Edwards experience is a plus.

Physical Demands/Work Requirements:

* Professional office environment. This role is sedentary in nature and requires the ability to be seated at a desk for majority of the work day.
* Ability to routinely use standard office equipment such as laptop computers, computer monitors/keyboards, photocopiers and telephones.
* While performing the duties of this job, the employee is regularly required to talk or hear.

Wilton Brands LLC is an equal employment opportunity employer. We attract and retain the best qualified people without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, individuals with disability or veteran status as provided by law. Wilton Brands LLC is an Equal Employment Opportunity Employer/Disability/Veteran.