Corporate Support Engineer
Chicago, IL

Job Description

Corporate Support Services is looking to add another talented technician / support engineer. The successful candidate will be applying their knowledge of computer software, hardware, mobile devices, and policies to drive employee productivity and efficiency. They will also field escalated and desk-side support issues from users consisting of application troubleshooting, configuration and distribution of new hardware, software installation and upgrades, as well as desk/office moves and management of computing resources on a worldwide basis. Additional responsibilities include upgrading / repairing hardware, helping users learn new computer skills, evaluating new software packages and connectivity troubleshooting across variety of physical, virtual and mobile platforms.

FactSet is a dynamic technology firm catering to the fast-moving needs of our investment professional clients. This position is one which will give the successful candidate exposure to many of the technology stacks currently used by successful corporations. Candidates who are already on the path of technology competence, and who are eager to learn new technical and people skills will find this role to be ideal.

Required Skills:

* Associate degree or higher in Engineering, Management Information Systems, Information Technology or equivalent
* Proficiency in Windows 10, MacOS, Android or Linux
* Ability to diagnose and troubleshoot basic technical issues
* Fluency in Microsoft or Apple software ecosystem
* Basic networking experience - wired, wireless, cellular, LAN, WAN
* Certifications are desirable - including MCITP, MCSE, N+, CCNA, CompTIA, CISA, SSCP
* PowerShell or any other scripting experience is a plus
* Familiarity with iOS, Android, and mobile device management (MDM)
* Strong interpersonal communication skills required to support users in a diverse professional environment
* Physical ability to lift equipment up to 50lbs.
* Willingness to travel to remote offices across the United States and Canada

Career paths from this position include client-facing technology support, technology product ownership, systems administration, and management paths.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FactSet Research Systems Inc. is an E-Verify participant and EOE/M/F/D/V Employer which strongly supports diversity in the workforce.