Provides application and technical support for the product line in addition to providing triage and troubleshooting to the product customers. Monitors the systems for data quality, efficiency, operation, and data integrity and appropriately escalates issues/problems. Provides system analysis, design, development, documentation, implementation, configuration and ongoing support, as well as testing and training of the product.
AA/AS or equivalent Education/Experience Required
* Healthcare applications experience as typically acquired in 3 to 5 years. * Technical and/or business experience. * Demonstrated increasingly responsible professional growth. * Software implementation experience using diversified product lines of information systems is preferred. * Strong problem and issue resolution experience. * Proficient at specifying user requirements. * Knowledge of industry standards to support business requirements. * Knowledge of health care operations and structure, general requirements in an integrated delivery system, and use of information system applications in the practicing health care environment is desired. * Knowledge of application environments including production, test and interfaces is preferred. * Broad knowledge of multiple and integrated systems. * Thorough understanding of hospital inpatient, clinic outpatient operations, and/or financial software along with understanding the technical environment of product lines for which they are responsible. * Good organization skills; ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service. * Work closely with health care application users, vendors, and technical professionals. * Committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner. * Project management skills desired. * Strong analytical and critical thinking skills. * Strong written, verbal and presentation skills with the ability to communicate complex technical issues in terms clearly understood by technical and non-technical audiences. * Good knowledge of word processing, spreadsheet and presentation computer programs, preferably Microsoft. * Collaboration and consulting skills are desired. * Self motivated, self-directed with limited guidance and independent thinking as well as an effective team player. * Ability to design clinical workflow to design systems. * Ability to support systems and solutions across multiple entities.
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