Content Publication Technician
Glendale, CA

Job Description

Summary

The Content Publication technician supports a team mainly responsible for the creation of exams in the company's various computer-based testing platforms for the licensure and certification programs. The role of a CP technician involves interaction with and extending assistance to Test Development, Operations, Client Services, and Account Managers in the day-to-day maintenance of and occasional updates to either licensure or certification exams' item banks and item pools to meet the clients' requirements, as well as constant interaction with the Software Development and Quality Assurance teams to ensure complete testing of exams before they are published. This role requires strong technical and communication skills, as well as great attention to detail.

Job Duties:

* Build licensure, certification, and assessment exams on the company's various CBT testing platforms for initial publication based on an exam release schedule
* Assisting in updating item contents of live exams (including entry of new reference information), the creation and maintenance of item banks, and republication of licensure, certification, and assessment tests
* Ensure that exams are published in accordance with specifications on time and without error
* Assist the Manager of Content Publication in the implementation of procedures in reviewing, structuring, and publishing both written and practical exams
* Interface with Test Development Specialists, Operations, and IT teams to ensure timely and accurate publication, QA testing, or implementation of new exams updates to existing exams
* Assist in the troubleshooting of any issues related to a published exam addressed by the client, candidates, proctors, or Client Services team member
* Execute established Content Publication processes and procedures; identify potential publication issues and errors; and suggest possible solutions to problems or refinement of procedures or protocols

Qualifications:

* Minimum of High School diploma or equivalent
* Minimum 2 years of data entry (at least 60 words per minute), administrative, editing, or proofreading experience
* Excellent interpersonal and communication skills
* Excellent analytical and organizational skills, and attention to detail
* Strong computer skills, able to use data entry tools, spreadsheet and database software (SQL Server Management Studio); excellent skills in MS Office 365, especially WORD and EXCEL; Graphic design experience a plus
* Flexible, adaptable, and innovative approach to learning and problem solving in a hands-on environment
* Quality conscious and goal oriented
* Ability to work in a team
* Ability to multi-task, work in a fast-paced environment, and meet deadlines
* Ability to identify and address errors and offer solutions

About us

PSI Services has 70 years of experience with providing solutions to federal and state agencies, corporations, professional associations and certifying bodies worldwide. We offer a comprehensive solutions approach from test development to delivery to results processing which includes pre-hire employment selection, managerial assessments, licensing and certification tests, license management services and professional services.

PSI, a leader in the assessment industry, provides various solutions through its multiple business channels including talent assessments (of job-seeking candidates as well as employee development programs), licensure testing services (for government regulatory agencies), certification credentialing services (for professional associations), license management services and biometric identification authentication services. PSI offers clients various solutions to measure, assess and identify the skills, abilities, traits and identities of individuals seeking jobs, licensure, or certification credentials.

Benefits

PSI offers a competitive and comprehensive benefits package inclusive of:

* Medical, Dental, Vision, Life, and Short and Long-Term Disability Insurance
* Flexible Spending Accounts
* 401k plan with company match
* Generous PTO and Holiday Pay

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.