Job Directory Content Designer (UX Writer, Content Strategist, Product Writer)

Content Designer (UX Writer, Content Strategist, Product Writer)
Chicago, IL

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Job Description

Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families!

Alight has 25 years of industry experience. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading technology-enabled HR and benefits service provider. Be Real with Alight and help us reimagine how people and organizations thrive.

Content Designer (UX Writer, Content Strategist, Product Writer) - 1871 and Lincolnshire, IL.

Alight Innovation Lab is a design-forward collective of instigators, strategists, and creatives. We make human-centered design (HCD) the heart of everything we do, empowering us to go wherever the ideas take us. At the Lab, our mission is simple - reimagine at the speed of innovation for our clients, who consist of 60% of the Fortune 100.

You're a powerful storyteller, where less is more. You're the perfect copy complement in the digital world, designing intuitiveness with what you say, and sometimes, what you don't. You easily switch between concepting and producing laser-targeted content across digital platforms.

You'll work on the Product Design team to co-create useful, meaningful and cohesive product experiences. You'll work on several projects at once, providing concepting, content strategy and writing from early ideation through implementation. As an expert on voice and writing, you'll balance brand voice while defining the tone for products.


* Work closely with designer, product managers, and engineers to define copy and communications throughout a project's lifecycle.
* Write clear and consistent product content - everything from broad positioning and strategy to tooltips and notifications
* Offer a content strategy perspective throughout the product development process, and influence strategic decisions across and within products to improve the overall experience and ensure consistency across platforms
* Develop feature content and communication strategies as concepts become prototypes and beyond.
* Dig into user research and consumer insights to identify, inform, and validate your work
* Leverage personas, journey maps and site data to develop content that targets user needs and supports business goals.
* Communicate your findings, recommendation, and content specifications through deliverables such as content matrices, user scenarios, presentation decks, comps, prototypes and style guides
* Maintain an optimistic, "can-do" attitude in a fast-paced, flexible environment


* Advertising, Creative or Digital Agency experience preferred
* Bachelor's degree Advertising, English, Design, Marketing, Journalism, HCI or any area that emphasizes storytelling and strategic thinking
* 3+ years of copywriting and content development experience
* Digital portfolio of writing samples that detail content strategy, UX writing, along with goals and results
* Excellent writing and editing skills
* Experience leading content initiatives from ideation through implementation
* Solid understanding of user experience design principles and interaction patterns
* Experience writing content for web/mobile products and developing style guides preferred
* Experience working in an consumer-centric design process
* Demonstrated experience incorporating accessibility into the design processed preferred
* Experience with SEO, taxonomy design and information architecture
* Experience writing spoken dialog or designing conversational or multichannel interactions
* Excellent communicator with a proven ability to collaborate successfully with cross-functional partners
* Ability to manage several projects simultaneously, working independently in a fast-paced environment

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

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