Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 200,000 innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies, that we bring to every project we undertake.
Wanted: Global Innovators To Help Us Build Tomorrow's Enterprise
As a Consultant - Infrastructure Management, you will analyze the customer infrastructure environment and contribute to solution creation, design and deployment. You will ensure maintenance and support to the customer requirements with the objective of providing high-quality and value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Location for this position is Pleasanton, CA. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Desired Skills & Experience
* Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * At least 4 years of experience with Information Technology.
* Has good understating of Avaya IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC's, T1 and E1 concepts. * Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services. * Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration. * Monitor and ensure availability of Contact Center and Enterprise Telephony applications. * Provide inputs for capacity management. * Has good understanding of ITIL process and perform Incident, Problem and Change management. * Perform Root Cause Analysis and perform procedures to eliminate the cause. * Maintain and contribute to troubleshooting knowledgebase * Perform trend analysis * Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications. * Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications * Continuously review/Update operational documentation for Contact Center. * Perform proactive monitoring, upgrade and patch management. * Assist implementation team for new configurations and projects by providing inputs from steady state perspective. * Identify appropriate support tool and recommend during implementation * Identify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/steps
* Avaya Communication Manger Core (ACM) and Gateway * Avaya Modular Messaging (MM) * Avaya One-X Portal * Avaya Session Manager (ASM) * Avaya System Manager (SMGR) and System Platform (SP) * Avaya Application Enablement Services (AES) * Avaya Interactive Voice Response (IVR) , Voice Portal (VP) and Enterprise Portal (AEP) * Avaya Call Management System (CMS) * Nice voice logger * Avaya Aura Contact Center (AACC) * SIP trunking and Session border controllers (ACME / Avaya SBCE / Cisco CUBE).
* Excellent Technical leadership skills. * Strong oral and written communication skills with the ability to communicate at both a technical and business level * Excellent time management skills * Strong PC skills e.g. MS Visio, Power Point, word, excel * Analytical and Communication skills * Planning and Co-ordination skills * Experience with project management * Experience and desire to work in a management consulting environment that requires regular travel
Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.