Configuration Administrator (3181-749)
Quantico, VA

Job Description

Smartronix, Inc., is an information technology and engineering solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering. Smartronix has unparalleled expertise providing advanced technology solutions worldwide to Fortune 1000 Financial, Healthcare, Entertainment and Engineering clients, as well as to Federal, State and Local Governments and the DoD. Smartronix is an Amazon Web Services (AWS) Premier Partner and a Gold Microsoft Hosting partner.

In support of our Department of Defense (DoD) client's mission to provide enterprise network operations and computer network defense, the successful candidate will provide System Center Service Manager (SCSM) support to the Enterprise Service team.

The Senior SCSM Administrator is responsible for managing and maintaining the global enterprise SCSM platform used for the management of Incidents, Problems, Changes, Service Requests, Automation Request, collaborating with management, application technical support analysts and developers, internal and external support teams, both CONUS and OCONUS, for solving issues, architecting, configuring, and delivering system improvements and reports. The individual will leverage their experience to provide reporting analytics to facilitate queue management and on-going improvements.

This role also has responsibility for supporting the other System Center components including Operations Manager, Configuration Manager, and Orchestrator, as necessary.

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Required Skills

Ability to:

* Perform administrative tasks from the Service Manager console, provide application support for the SCSM platform and create and maintain services and associated data.
* Review and update SCSM console security, apply patches, create SCSM console roles and reviews, and create and install custom Management Packs (MP) as needed.
* Develop reports and dashboards as approved by management
* Deploy workflows for common processes
* Grant permissions to allow responsible groups to manage resources and work queues
* Create and maintain Service Manager templates
* Create, modify and troubleshoot SCSM workflows
* Utilize verbal and written communication skills to maintain accurate system documentation and provide training as required
* Manage customer satisfaction through effectively communicating and managing customer expectations

Required Experience

Required Qualifications:

* Active Top Secret/SCI clearance
* B.S. degree in a computer science, information technology, computer related discipline or 5+ years IT work experience in a global information technology infrastructure environment.
* Experience with ITIL Foundations, Incident Management, Problem Management, Change Management, Service Request Management
* Understanding of the other System Center Products and how they integrate with SCSM, System Center Configuration Manager System Center Orchestrator, System Center Operations Manager.
* System Center Orchestrator Experience, Deployment and Infrastructure, integrating a Run Book with SCSM, Creating and troubleshooting Run Books Experience with System Center Operations Manager 2012
* IAT III certification (CISA, GCIH, GCED, CASP, or CISSP (or Associate))
* ITIL Foundation Certification
* MCSE or equivalent certification