Computer Support Technologist
Livermore, CA

Job Description

Join us and make YOUR mark on the World!

Come join Lawrence Livermore National Laboratory (LLNL) where we apply science and technology to make the world a safer place and now one of 2019 Best Places to Work by Glassdoor!

Do you love High Performance Computing (HPC)? Would you like to work with four of the fastest HPC systems in the world?

We have an opening for a Computer Support Technologist to monitor, diagnose, and repair system faults on a large number of high-performance computer (HPC) systems, storage systems and networks, working under minimal supervision. You will interact with other Livermore Computing (LC) staff to remediate problems and provide advanced technical support in a complicated HPC computing and networking environment. This position is in the Livermore Computing Operations and Networking Group in the LC Division within the Computing Department under the Computation Directorate.

Essential Duties

* Provide general technical support and monitoring capabilities as part of the operations team for the HPC systems including Sequoia, large Linux clusters, file systems, and storage systems.
* Apply Unix system knowledge along with using a variety of in house and vendor supplied diagnostic tools to monitor and effect basic system repairs.
* Troubleshoot and document general software, hardware, and network issues, and then apply corrective action/repairs to the problem or escalate as per defined procedures.
* Utilize the Laboratory's trouble ticketing system, ServiceNow, for problem ticket tracking.
* Receive, document and accommodate all customer calls, particularly during off-hours, and resolve customer issues if possible, or escalate to the appropriate level.
* Perform data center facilities monitoring, problem remediation, and emergency event response during normal daily operation and off-hours.
* Participate in the decommission process of older HPC systems & system relocation activities.
* Promote the use of inter-departmental resources for tools, metrics, and common solutions to team members via email and presentations.
* Perform other duties as assigned.

Qualifications

* Associate's Degree in a computer-related field or the equivalent combination of technical training and experience.
* Limited experience and knowledge of high performance computer operating systems, networks (WAN/LAN), and/or networking protocols, such as Infiniband.
* Proficient verbal and written communication skills necessary to interact with customers and team members with the ability to work independently and as a member of a team.
* Ability to work all shifts and on weekends and holidays.
* General working knowledge and experience working with Linux system administration, commands and utilities.
* General working knowledge of parallel systems, distributed systems and/or network protocols, along with raid arrays.
* Demonstrated ability to understand and apply mechanical concepts and principles to solve problems with attention to detail.
* Experience and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, friendly and approachable nature, and courtesy and patience.

Desired Qualifications

* Advanced training, certifications and experience in Linux system administration.
* Advanced knowledge and experience working with electrical systems.
* Computer Support background experience.

Pre-Employment Drug Test: External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Anticipated Clearance Level: Q (Position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing. If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.

Note: This is a Career Indefinite position. Lab employees and external candidates may be considered for this position.

About Us

Lawrence Livermore National Laboratory (LLNL), located in the San Francisco Bay Area (East Bay), is a premier applied science laboratory that is part of the National Nuclear Security Administration (NNSA) within the Department of Energy (DOE). LLNL's mission is strengthening national security by developing and applying cutting-edge science, technology, and engineering that respond with vision, quality, integrity, and technical excellence to scientific issues of national importance. The Laboratory has a current annual budget of about $1.5 billion, employing approximately 6,000 employees.

LLNL is an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, protected veteran status, age, citizenship, or any other characteristic protected by law.