Collaboration Engineer
Lexington, MA

Job Description

Overview

The main purpose of the role is to provide technical onsite support in the event spaces and conference and meeting rooms. You will have exposure to a multitude of technologies in the audio visual and video conference arena including meeting room, events, video conference scheduling and live streaming services.

Responsibilities

* Configuration and Management of Meeting Room Technology, including Zoom / Cisco / Robin / Polycom / Brightsign
* Collaboration with current Telephony engineer and transfer of skills including managing of Five9s and Hosted SIP platforms
* Setup/operation of integrated events spaces including high profile auditorium-based results presentations and town halls
* Prepare equipment for future events and meetings as required
* Design of new meeting rooms and planning of office space for VC use
* Locate faults and provide resolutions i.e. Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities
* 1st /2nd line repairs & on-going preventative maintenance including daily checks on all equipment in all offices
* Audio Visual support to other areas of the business when required; this could be setting up PA's or assisting with presentations in meeting rooms
* Liaison with help desk & operations team to arrange backup support when required
* Advises, as Video Conference Subject Matter Expert, the Infrastructure Manager & VP, Infrastructure & Services , regarding technical standards, architectures, procurement responses to vendors, specification and service delivery
* Provide Knowledge transfer to the IT team.
* Proactively train and support end users as required
* Locate faults and provide first fix resolutions i.e. fix /loan equipment where appropriate
* Assist with high level audio/visual quality of presentations - optimization of content aspect ratios/resolutions and file formats to suit space

Qualifications

Essential Skills and Experience:

* To be an ambassador - approach and professionalism is extremely important
* Have the ability to work in a team in addition to being a sole technical resource
* Customer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionally
* To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone
* Administration necessary to support the role utilising Microsoft office applications, ticketing systems and room booking software.
* Ability to produce Technical Guides and Documentation of the Meeting Room Technology environment
* To be fully competent with all installed & portable technologies

Rewards:

We offer a highly competitive rewards and benefits package including private healthcare, dental and life coverage. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters strive on being high performers, problem solvers, and team players with passion and integrity.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.