Job Directory Amazon Cloud Support Engineer I (Win)
Amazon

Cloud Support Engineer I (Win) Amazon
Dallas, TX

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About Amazon

Job Description

Cloud Support Engineer I - Windows

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

We are seeking Windows Systems Administrators with strong customer support and technical skills. Do you know the advantages of working in a highly distributed virtual environment? Since we're working in the Cloud, you will need to be comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!

Every day will bring new and exciting challenges on the job while you:

* Learn and use groundbreaking technologies
* Apply advanced troubleshooting techniques to provide unique solutions to our customer's needs
* Interact with leading technologists around the world
* Work directly with Amazon Web Service Solutions Architects and Technical Account Managers to help reproduce and resolve customer issues
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
* Drive customer communication during critical events
* Drive projects that improve support-related processes and our customer's technical support experience
* Write tutorials, how-to videos, and other technical articles for the AWS customer community
* Work on critical, highly complex customer problems that may span multiple AWS services
* Act as a key member of the hiring team that hires and develops the best
* Open to working shifts (8am-4pm, 9am-5pm, or 10am-6pm M-F, including weekend rotations)

Basic Qualifications:

* Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics or a related field OR equivalent experience in Windows Systems Administration (4+ years)
* Experience in Systems administration in Windows Server administration and related services (Active Directory, DNS, IIS, MSSQL)
* Experience in Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, or LAN/WAN)
* Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp)
* Experience analyzing, troubleshooting and providing solutions for technical issues
* Exposure to storage technologies

Preferred Qualifications:

* Experience in Systems administration in Windows Server administration and related services (Active Directory, DNS, IIS, MSSQL)
* Experience in Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, or LAN/WAN)
* Exposure to Virtualization (Hyper-V, VMware, Xen)
* Exposure to Cloud computing (AWS, Azure, OpenStack)
* Exposure to security concepts / best practices
* Experience with programming / scripting (Batch, VB, PowerShell, Java, C#, Bash)
* Excellent oral and written communication skills - customers contact us via calls, chats, and email.
* Strong customer focus
* Self-starter who is excited about technology

Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

About Amazon

Amazon is a company operating a marketplace for consumers, sellers, and content creators.

Headquarters
Size
876800 employees
Amazon

410 Terry Ave N

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