Cloud Support Engineer - AWS
San Mateo, CA

Job Description

Cloud Support Engineer - AWS

Location: San Mateo, CA

NextLabs® (www.nextlabs.com), a Silicon Valley technology company, is the leading provider of policy-driven information risk management (IRM) software for large enterprises. Our customers include many prominent enterprises in Aerospace & Defense, Financial Services, and High-Tech Manufacturing and Engineering industries.

We are looking for a Cloud Support Engineer to be a vital part of our dynamic global IT team. We are looking for candidates with a strong can-do attitude, and want to be part of a world-class team with a passion for excellence. The responsibilities include to support, maintain and keep our SaaS applications & infrastructure up and running 24×7. This role is a mid-level position and offers tremendous growth opportunities. Selected candidate will be part of the group that builds, maintains and supports infrastructure and a chance to get into a growing company at the ground level.

Specific responsibilities include, but are not limited to:

* Experience with supporting high availability SaaS infrastructure and know what it takes to make them running, secure and maintainable.
* Excellent troubleshooting skills across full-stack including application, database and cloud infrastructure
* Experience with SaaS development and deployment on AWS
* Excellent problem solving and automation skills
* Work closely and collaboratively with development, quality assurance engineers and support engineers
* Identify and propose/add improvements to technical documentation based on support issues
* Troubleshoot and fix any infrastructure issues identified internally or in the production deployments
* Experience with automation performing security updates, daily backups and data loads
* Strong Unix/Linux scripting skills
* Monitor applications and infrastructure 24×7
* Ability to work under minimum supervision

Skills you will Need to Have

* A Bachelor's degree in Computer Science preferred or equivalent education and/ or experience
* Minimum of 5+ years' experience in software industry
* Minimum of 3 years' experience managing and working with systems deployed on AWS infrastructure.
* Working knowledge of AWS Services (Lambda, API Gateway, ECS, EC2, Route53, VPC,S3, CloudWatch,)
* Experience with agile development, continuous integration and continuous delivery
* Experience with Linux and Windows
* Experience debugging issues with high volume web applications
* Strong technical aptitude for learning complex systems and processes
* Strong people skills and communication skills
* Strong understanding of web platforms (load balancers, web servers, data servers)
* Strong knowledge or ability to learn web protocols and troubleshooting tools (HTTP/S, TCP/IP, browser console, remote desktop, network traffic, etc.)
* Very positive attitude
* Ability to change focus based on business priority.
* Strong attention to detail
* Strong English language proficiency both written and spoken
* Ability to support a 24×7 production environment

For immediate consideration email your resume to jobs@nextlabs.com or use our online form.