Cloud Services Solutions Architect (NASSACHI-1)
Addison, IL

Job Description

The Cloud Services Solutions Architect is a National role and includes a combination of presales, architecture, solution design and implementation coordination. This candidate will lead the consultative discovery of the customer's AV Application business goals, objectives, and challenges, and then translate them into effective content delivery focused solutions. The design of your solutions will rely on a combination of joint account planning, partner teaming (internal & external), on-site and remote client interface/visits, engagement/solution development and implementation support/follow-up. This position is one of the most technical customer facing positions within an organization and therefore one of the most highly regarded.

A key objective of the Solutions Architect is to increase the growth of revenue and margin for Whitlock's Professional Services team with a primary focus on the value that Advanced Services solutions add within Whitlock's catalog. The design of your solutions will leverage a combination of collaborative account planning, partner teaming (internal & external), on-site and/or remote client interface/visits, engagement/solution development and implementation support/follow-up.

Whitlock is a video collaboration company that provides strategy, management, technologies and support to the world's largest and most innovative businesses. We believe face-to-face collaboration creates stronger relationships and makes way for both business and personal success. This is our primary focus for our customers and the Whitlock family. Our goal is to build the best environment to enable and inspire great work and high performing teams, all motivated by our vision to be #1 by putting our customers first.

Required Skills

* Design & Implementation expertise with QUMU, VBrick, Haivision, Scala, Stratocache, Kaltura, Hive, Kollective, Microsoft, Cisco, Industry Weapon, Appspace, YCD
* Strong knowledge of IP protocols, switching/routing protocols, multicast, reverse proxy, CDN, eCDN, and Firewall Traversal for H.323 and SIP video
* Technical skills on Service Provider networks.
* Experience with networking equipment, management tools and network analyzers.
* Advanced understanding of content delivery infrastructure design and implementation
* Understanding of O365 applications like Skype, Teams and Stream with integration into content delivery platforms.
* Strong computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook, Project, SharePoint, Skype for Business, etc.)
* Experience directly in the field of streaming, digital signage platforms and/or IT application integration.
* Valid industry certifications are highly valued.
* Architect solutions that effectively meet business needs, service-level and availability requirements, and other technology considerations.
* Logical problem-solving approach and the ability to clearly communicate the situation and proposed solution to the customer.
* Ability to manage difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
* Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
* Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
* Demonstrate the ability to create technical drawings for solution proposals.
* Strong interpersonal and communication skills.
* Ability to facilitate and conduct webinars and presentations to customers, including conceptual design and white boarding sessions.
* Ability to interact effectively with senior level customer facing personnel and C-level executives.
* Self-motivated to develop and maintain skill set and product knowledge to maximize value and to deliver exceptional services to our customers.

Required Experience

* BA/BS in Computer Science, Engineering, Business or related discipline or 7+ years of a progressively successful career progression within an IT related industry.
* 3-5 years of experience in designing, developing, configuring, and implementing complex solutions with diverse solutions from multiple vendors.
* 1-2 years of success in technical sales or related experience.