Cloud Infrastructure Intern
Foster City, CA

Job Description

The Cloud Infrastructure intern will be responsible for administration and maintenance of the Qualys applications worldwide and will be working closely with Development/Engineering, DBA, Networking, Support teams, and Worldwide Customers to provide 24x7 Support for Qualys production applications.

DUTIES AND RESPONSIBILITIES:

* Build and manage software patches and upgrades for the production environment
* Provide data and root cause analysis for each service impacting incident with all possible corrective actions for improvement.
* Work with multiple teams in analyzing each service outage, measure, maintain and present the service quality metrics to management.
* Responsible to maintain 24/7 service to customers and reduce MTTR in case of service interruption.
* If required work with customers to identify and resolve customer issues related to Qualys products and services.
* Participate in product design discussions

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

* 1-2 years of experience in cloud infrastructure management including production support
* Studies in Computer science or electronics or related IT focused.
* Basic knowledge of Unix/Linux systems including hardware, software, and applications.
* Basic knowledge VMware and other virtualization products.
* Basic Knowledge of AWS and other cloud platforms.
* Entry-level experience with Puppet, cloud formation
* Entry-level experience with infrastructure automation tools like Fabric, Cobbler, Packer
* Entry-level experience in different types of DNS, NTP configurations and troubleshooting.
* Basic level knowledge of network hardware and network protocols.
* Working experience in SaaS is highly desirable.
* Perl and/or shell scripting considered a plus
* Must be able to work in a cross cultural environment.
* Must have exceptional verbal, written, interpersonal and presentation skills
* Must be able to work constructively in team environment.