Client Technical Support Engineer, Staff
Parsippany, NJ

Job Description

What does a great Technical Support Engineer do?

You will resolve production incidents for clients, provide root cause analysis, communicate with clients via email and phone. To achieve the goal, you will need to communicate with technical personnel on client side and internal business analysts. Our Payment Services Hub is built on a 100% Java EE platform supplemented with extensive frameworks, backed by Oracle database. You'll need to analyze complex logic flows in a dynamic environment. You will collaborate with project managers, lead developers, and business analysts.

You can look forward to:

* Analyzing production incidents without direct access to production system
* Discussing technical issues with business analysts in business terms
* Fixing Java code, identifying potential multi-threading issues
* Using your proficiency with the J2EE platform, to understand the issues and be able to quickly locate and process missing information
* Building and optimizing SQL queries in order to run on large databases efficiently
* Participating in application performance testing and troubleshooting across software and hardware stack
* Recreating a problem locally and debugging the code to identify underlying defects

Are you able to perform technical evaluation of defects? Do you understand the impact of changes across the application? If you love discussing aspects of the design with architects, team leads and business analysts to check understanding and raise concerns, this could be your next career move.

Required Qualifications for Consideration:

* Experience with XML and related technologies such as XSLD and XPath
* Experience developing Java EE applications on WebLogic or WebSphere
* Experience with relational databases and experience with applications that utilize relational databases
* Experience working with UNIX-based systems
* Experience with or be willingness to quickly learn Oracle database internals with the goal to analyze performance-related issues
* Deep understanding of SQL

Preferred Qualifications:

* Experience working in the Financial, Banking sector, specifically Payments Systems
* Bachelor's degree required
* At least 3 years of real-world professional experience in server-side Java development including the Java EE technologies (JDBC, EJB, and JMS)
* Oracle RDBMS specifically working in a large environment

Learn more about us:

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today - financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our Enterprise Payments Solutions. These solutions provide best-in-class payments and liquidity management solutions that enable banks to simplify their infrastructure and deliver effective digital transformation. Solutions are available on-premise or in the cloud, scalable up and down, across functional and volume needs, and offer standout customer and segment personalization. All are based on a single real-time architecture, providing flexibility for a bank in setting the pace of its modernization. Using the continuing investment from Enterprise Payments Solutions and its world-leading client base, banks can rapidly achieve a measurable return on investment, increase strategic agility and operational excellence, optimize total cost of ownership and ensure regulatory compliance.

Our solutions are underpinned by a consistent track record of delivery excellence and a team of talented and trusted professionals who provide sector expertise and thought leadership. This drives Enterprise Payments Solutions' reputation as highly professional, long-term partners for global and local clients.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.