EZLinks is expanding, and we are looking to fill open positions on our Support team in both our Chicago and Richmond offices. We're hiring tech savvy individuals with a passion for helping people and a knack for problem solving. This is a chance to learn everything about our software, and get your foot in the door at a fast-growing tech company.
What you can expect to do each day:
* Be a resource for our customers by offering solutions to their technical challenges. * Offer exceptional customer service by speaking directly to golf course operators that use our proprietary software. * Remote connect to customer PC's and provide either a short training session, install our software, or identify and solve problems. * Solve technical issues by forwarding ports, fixing IP conflicts, configuring tablets, and running basic SQL queries. * Consult how to best use our software to maximize revenue & improve business efficiency. * Establish relationships with clients and build on our reputation as the golf industry's most valued partner.
We want you to apply if you are any of the following:
* A college graduate in Computer Science, IT, or a related field. * Owner of one or more of the following IT certifications: A+, Network+, MTA or higher. * Tech-savvy, with a working knowledge of MS Windows 7/8 OS and MS Office Suite, and a solid understanding of networking, TCP/IP and LAN functionalities. * Able to rapidly learn our software and demonstrate competence with new technologies/software applications. * One to three years in a help desk or customer service environment. * Prior experience with EZLinks software or supporting central reservation/point of sale software. * Experience working in the Golf Industry
Who you want to be:
* EZLinks believes strongly in promoting from within. Multiple team members that have worked on the Support team have advanced into positions at EZLinks such as: * National Sales Director * Development Operations Engineer * Business Analyst * Director, Client Support * Customer Success Manager * Product Manager
Why should you work for EZLinks?
At EZLinks, we offer competitive base salaries and generous bonus opportunities to reward performance. Full-time employees have the opportunity to participate in our comprehensive benefits package including medical, dental, vision, basic and voluntary life and AD&D, discount programs, robust paid time off program, and 401K with an employer match.
EZLinks Golf LLC is an Equal Opportunity Employer
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