Job Directory Client Support Specialist- Tier 1

Client Support Specialist- Tier 1
Chicago, IL

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Job Description

EZLinks is expanding, and we are looking to fill open positions on our Support team in both our Chicago and Richmond offices. We're hiring tech savvy individuals with a passion for helping people and a knack for problem solving. This is a chance to learn everything about our software, and get your foot in the door at a fast-growing tech company.

What you can expect to do each day:

* Be a resource for our customers by offering solutions to their technical challenges.
* Offer exceptional customer service by speaking directly to golf course operators that use our proprietary software.
* Remote connect to customer PC's and provide either a short training session, install our software, or identify and solve problems.
* Solve technical issues by forwarding ports, fixing IP conflicts, configuring tablets, and running basic SQL queries.
* Consult how to best use our software to maximize revenue & improve business efficiency.
* Establish relationships with clients and build on our reputation as the golf industry's most valued partner.

We want you to apply if you are any of the following:

* A college graduate in Computer Science, IT, or a related field.
* Owner of one or more of the following IT certifications: A+, Network+, MTA or higher.
* Tech-savvy, with a working knowledge of MS Windows 7/8 OS and MS Office Suite, and a solid understanding of networking, TCP/IP and LAN functionalities.
* Able to rapidly learn our software and demonstrate competence with new technologies/software applications.
* One to three years in a help desk or customer service environment.
* Prior experience with EZLinks software or supporting central reservation/point of sale software.
* Experience working in the Golf Industry

Who you want to be:

* EZLinks believes strongly in promoting from within. Multiple team members that have worked on the Support team have advanced into positions at EZLinks such as:
* National Sales Director
* Development Operations Engineer
* Business Analyst
* Director, Client Support
* Customer Success Manager
* Product Manager

Why should you work for EZLinks?

At EZLinks, we offer competitive base salaries and generous bonus opportunities to reward performance. Full-time employees have the opportunity to participate in our comprehensive benefits package including medical, dental, vision, basic and voluntary life and AD&D, discount programs, robust paid time off program, and 401K with an employer match.

EZLinks Golf LLC is an Equal Opportunity Employer

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