Client Support Specialist
Keller, TX

Job Description

ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.

Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.

Currently, we are looking for a Client Support Specialist to join the FleetNet team.

Your contribution may include:

* Answer inbound client/prospect communications in a timely manner.
* Providing GPO program member support as well as answering general questions from non-members.
* Providing SaaS product client support as well as providing demos and software support for users in a trail or other non-customer status.
* Tracking activity in the chosen FTI Groups tools necessary to support clients and our internal work flow.
* Reviewing and participating in development of monthly newsletters for FTI Groups SaaS products.
* Documenting FAQs and training materials related to SaaS product as directed by the product manager.
* Using Help Scout, Capsule and Pelican Mouth to track activity.
* Weekly, month end and ad hoc reporting on activity and sales progress.
* Reviewing online activity and social media activity posted for each offered product.
* Performing product demos to potential customers.
* Participating in shipping and mailing projects on an as needed basis.
* Performing month site reviews.
* Proactively contacting customers and prospects to ensure solid relationships.
* Acting as primary point of contact in responding to all inbound member and customer requests.
* GPO membership sales processing.
* Associating relationship maintenance.
* Managing bank deposit activity as needed.
* Travel as need up to 10%.
* Other duties as assigned by your immediate supervisor or other members of management.

Ready to apply? Before doing so, please make sure you meet the minimum requirements:

* Strong Microsoft office Knowledge
* Professional and effective letter composition
* Communication skills
* Experience with writing, editing, web design, PowerPoint, and/or marketing a plus
* Ability to work in a fast paced environment
* Detail oriented
* Ability to Multi-task

If you require accommodation in the application process, please contact arcbhr@arcb.com or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.

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