Client Services Technician
Great Neck, NY

Job Description

Client Services Technician

Join a dynamic development and support environment interfacing directly with clients. FlexTrade is looking for a Sr. Client Services Technician to be a part of a rapidly evolving technology group supplying top quality solutions to our growing top tier Wall Street client base.

Our wide range of trading products, including Equities, Options, Futures, FX and more, offers numerous technical opportunities. Candidates must have a passion for learning and designing new technologies and methodologies quickly and employing them into deliverable solutions. Our team members contribute to the full software cycle of design, development and support of new and existing software components.

FlexTrade is renowned for our high performance, open architecture systems that surpass our competition by providing our clients with a highly tailored trading experience. Engineering at FlexTrade is technologically exciting, inspiring and challenging. Engineers have the opportunity to be creative top tier contributors in every area and within every development stage. Our unique office culture creates an environment where engineers can thrive and grow their careers.

SUMMARY:

We are looking for Support Technicians to handle client interactions, issue investigation and resolution, and support-related development in a large-scale, state-of-the-art, multi-asset order management system. The system is written in a JVM language (Scala) with of a Reactive technology platform built on Akka.

RESPONSIBILITIES:

* Answer email and (less frequently) phone calls from clients for general application support and troubleshooting
* Investigate issues (using system logs, source code inspection, database querying, etc.)
* Develop client-specific features and improvements in Scala and/or Java
* Develop software monitoring and testing software solutions

REQUIREMENTS:

* Bachelor's Degree or higher in Computer Science
* At least three years software development experience in Java or another JVM language. C++ as well.
* Fluency in concurrent programming
* Fluency with the Linux/Unix command-line environment
* Good SQL knowledge and skills
* Very good communication and interpersonal skills

FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.