Client Engagement Manager
Ramsey, NJ

Job Description

Client Engagement Manager

Position Purpose

The Client Engagement Manager will lead a project team and manage the software design, software development, and overall product lifecycle for SugarCRM, Salesforce, and other client facing systems. A Client Engagement Manager may be involved in product configuration, data conversion, and testing. A Client Engagement Manager will be able to operate independently, though typically will work as part of a team with varying skill sets to create, support, and deploy production applications.

Mission

The Client Engagement Manager generates professional services revenue and ensures customer success by:

* Creating effective and complete Solution Design Documents through various discovery methods
* Orchestrating the work and deliverables of multiple active projects for a portfolio of assigned clients

Desired Outcomes

* Deliver customer projects on time and on budget.
* Customer projects are well understood by the client and professional services team; are of high quality, fully tested, and fully documented.

Major Tasks Responsibilities and Key Accountabilities

~70% Delivery & Execution:

* Leads and manages complex projects with multiple deliverables; prepared by differing teams. Can create and keep current detailed project plans within timelines and budgeted levels of effort.
* Collaborates with other team members and clients to prepare detailed solution designs and specifications to meet customer needs.
* Documents, reviews and ensures that all quality and change control standards are met
* Works with the Team to ensure requirements and specifications are developer ready, easy to understand, and testable
* Manages multiple projects for a portfolio of clients and provides updates to management as necessary
* Escalates issues and concerns to leadership as appropriate
* Configures commercial off the shelf solutions to align with evolving business needs
* Creates meaningful dashboards, and reporting features as requested by clients
* Conducts Discovery and Requirements sessions with clients and staff

~20% Support & Enablement:

* Fields questions from colleagues and clients
* Assists with corporate process and procedural improvements

~10% Learning:

* Participates in learning activities around project management & solution design
* Stays current with off the shelf packages managed & delivered by W-Systems
* Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

Minimum Qualifications

* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
* Has the knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
* Years of Relevant Work Experience: 2 years
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications

* 4-6 years of relevant work experience
* Experience managing complicated software development projects
* Experience elucidating and documenting user requirements
* Experience creating development specifications
* Knowledge of customer facing cloud business solutions

Preferred Certifications

* SugarCRM Certified Administrator
* SugarCRM Certified Solutions Architect
* Salesforce Certified Administrator
* Salesforce Certified Sales Cloud Consultant
* Salesforce Certified Services Cloud Consultant

When you apply to a job on this site, the personal data contained in your application will be collected by W-Systems Corp. ("Controller"), which is located at 19 Spear Road, Suite 101 Ramsey, NJ 07446 and can be contacted by emailing privacy@w-systems.com.

Your personal data will be shared with Hireku, Inc. dba JazzHR, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that the United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at privacy@w-systems.com.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.