Change Specialist Coordinator Motorola Solutions
Chicago, IL

Job Description

The post holder is to ensure all Operational Changes to ESN services are efficiently and proactively reviewed, assessed, approved and managed from initiation to completion.

To ensure that change management services meets customer SLAs through effective planning and scheduling and minimising impact on operational service to the Emergency Services Customers.

To manage ESN Supplier's requests and produce technical impact assessment of their changes and obtain prompt and efficient approvals from both internal and external customers/stakeholder.

Chair Operational CAB and manage all high risk/impact and emergency operational changes.

The change specialist will be responsible for the development, regular review and updates of the Change Management all Process and all Procedures.

The change specialist will also need to liaise with implementers and conduct full post implementation QA review of all ESN & 3rd party change requests. Provide governance and monthly management and performance reports.

The post holder will have line management responsibilities for change analyst and will report into the National Change Manager.