CE Cyber Field Services Specialist
Elmhurst, IL

Job Description

Overview

Aligned with the TRIMEDX Vision, Mission and Values, the primary role of a Clinical Engineering-IT (CE CYBER) Services Technician is to support the operations of the Clinical Engineering Department with regards to production medical equipment IT systems and various Connectable & Connected Device Inventory (CDI) projects. These operations entail responding to and supporting with technical expertise Client driven integration projects, medical device network configurations, connected device inventory management, service and repair requests, identifying fault conditions and remediating if capable, or contacting and teaming with the Client Information Technology Department resources to resolve issues. This individual will utilize downtime plans, logistics, and training to support the operational data workflows of the integrated medical devices and the production environment. The CE CYBER Technician will ensure clinical equipment systems are fully inventoried, interfaced and/or integrated with various information systems in a consistent dependable manner, as determined by the Client's Information Technology Department, in accordance with conventional networking and security practices, the Medical Equipment Management Plan and the TRIMEDX Clinical Engineering Program policies and procedures.

Responsibilities

Medical Device Integration Service and Support (40%)

* Supports, monitors and manages the Connected Device Inventory.
* Provides professional expertise, guidance and assistance in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI.
* Establishes themselves as the expert for the Clinical Engineering Department related to networked and/or integrated medical devices and/or systems.
* Promotes uniform maintenance and repairs on production medical device systems across the Client's healthcare enterprise.
* Monitors, services and/or supports clinical equipment that utilizes networking technologies and/or Unix or Windows based controllers.
* Responds to CDI trouble calls pertaining to data flow issues from customers.
* Troubleshoot medical equipment and/or MDI hardware and software to ensure data connections.
* Sets-up and configures of CDI interface hardware for use in the production CDI environment.
* Verifies proper data flow conditions on the CDI network.
* Provides remote support for network issues and escalate issues appropriately to CE, HIT and/or vendors.
* Records activities related to maintenance, support and project activities in the Clinical Asset Maintenance and Management System (RSQ).
* Works with vendors on hardware and software patch implementation for medical equipment per TRIMEDX operating policies and procedures.
* Develops and/or supports data/configuration backup processes, installation and/or upgrades of medical equipment; as well as related servers and workstations.
* Works with Client IT and various medical device and software vendors to lab test solutions prior to these solutions being put into the production environment.
* Evaluates incoming equipment and its documentation; helps to ensure medical device firmware configurations meet the needs of all concerned parties allowing equipment to properly integrate with the system prior to being
* placed into the production environment. Documents these configurations for the Clinical Engineering Department and Client IT team.
* Provides training to Clinical Engineering associates on customized configuration and maintenance solutions developed for reintroducing integrated equipment back into the environment after repair.
* Monitors and evaluates proposed software revisions to medical equipment systems and actively track and ensure that systems being upgraded.
* Develops working knowledge and skills to the level attainable for all server based medical equipment applications that Clinical Engineering is responsible for, as defined by the scope of the Client agreement; acts as a System
* Administrator in partnership with Client IT and Clinical teams for these systems.
* Performs all duties related to this position as they are needed.

Project and Program Support (25%)

* Responsible for the inventory, planning, maintenance and management of LAN/WAN-based and integrated medical equipment network devices.
* Collaborates and/or reports out to the enterprise TRIMEDX CE CYBER program.
* Ensures the Clinical Engineering program and associates are capable of and maintain the connected device inventory with information related to clinical equipment in TRIMEX' RSQ platform including, but not limited to, IP addresses, MAC addresses, AE titles, OS information, firmware versions, application versions, security attributes, equipment criticality and recovery information.
* Serves as Clinical Engineering project management representative for implementation of clinical equipment requiring network connectivity, interface configurations, and/or CDI. Helps to prepare project timelines, milestones and establishing Clinical Engineering roles and responsibilities. Works directly with vendors and all levels of management and support staff for scheduling and coordination to ensure adherence to established timelines.
* Sets and meets realistic deadlines. Forecasts changes and communicates current and projected issues to Client and Clinical Engineering management.
* Provides timely advice to Clinical Engineering management regarding procedure changes required to maintain system and equipment stability.
* Develops documentation of data maps and network layout diagrams related to the CDI.
* Develops service documentation, knowledge articles and/or instruction manuals for the support of integrated medical devices. Provides technical instruction & training to others as needed or required.
* Provides input into policies, processes and procedures related to clinical equipment networking and medical devices.
* Serves as a reference source for clinical engineering and clinical staff with regards to appropriate procedures for the integration of clinical equipment to the information system.
* Evaluates Clinical Engineering departmental logistics, workflow and technical considerations in order to create downtime plans/solutions; and write related procedures for the Clinical Engineering management and associates.

Team Work & Customer Satisfaction (25%)

* Helps to create and foster an environment of innovation; work to identify and remove roadblocks and enables collaboration between clinical engineering and IT services; advocates for the adoption of behaviors and skills related to networking and IT throughout the Clinical Engineering department.
* Capability to identify, develop and serve all customers and stakeholders to the highest level of satisfaction; ensuring the highest level of customer satisfaction within the scope of responsibilities.
* Informs management of all situations that are out of the norm or are of an emergent nature or involve a negative impact on patient care.
* Must be able to communicate verbally and in written form, presenting a professional image at all times.
* Work with the team to continuously drive improvements in operational delivery and/or technical skills.
* Conducts departmental rounds to promote communications with customers.
* Maintains a clean and safe work place.
* Provides technical assistance to Clinical Engineering associates as necessary.
* Provides coordinated technical training and mentoring to Clinical Engineering associates as needed.
* Provides mentoring and precepting of Clinical Engineering Technicians.
* Brief department management on statuses and risks, including taking the role of champion for medical device integration projects at Client sites.
* Clearly communicate best practices, roadblocks, timelines and/or risks to management.

Travel (10%)

* May be required to travel to other Client sites (if multi-facility network or IDN)
* May be asked to travel to other TRIMEDX sites and/or the Indianapolis office to train and/or support the ongoing development of CE CYBER services

Qualifications

Knowledge

* Must be knowledgeable of medical device technology.
* Knowledgeable of the operation of and have experience in the maintenance and repair of a wide variety of medical equipment and systems.
* Strong working knowledge of electronics, anatomy, physiology, medical terminology, regulatory guidelines, and biomedical principles.
* Knowledge of HIPAA and security industry standards; acting as department resource for ePHI and HIPAA queries
* Knowledge of and capability to understand the clinical application of medical technologies is required.
* Knowledgeable of the various networking technologies employed in healthcare.
* Knowledgeable of the communications protocols used in the healthcare.
* Advanced analysis of test data and interpretation of schematic diagrams is frequently required.
* Proficient in the use of Microsoft Office applications required; including Excel, Word, PowerPoint, Visio, Project and Outlook

Education and Work Experience

* Must possess a two-year Associates Degree in Electronics or Biomedical Equipment Technology, or be a graduate of military BMET training, or has attended and graduated from formal training in an equivalent technical program
* An additional associates or bachelor's degree in Information Systems is highly desired
* Networking, Security, SysAdmin or other relevant certifications strongly preferred
* Prior experience in the support and service of medical equipment and systems is required
* Formal clinical equipment make/model specific manufacturer and/or aftermarket training required
* Expertise with computer operating systems is required
* Experience with information systems and networking is required
* Working knowledge of HL7, DICOM, TCIP and other communications protocols