Business Systems Analyst - Digital (Web & Mobile App)
Arlington, VA

Job Description

Role Information

Lidl US Job Description

Job Title: Business Systems Analyst - Digital (Web & Mobile App)

Department: Digital

Business Unit: Information Technology

Reports To: Senior Manager - Digital

Supervisory Role: No

FLSA Status: Exempt

Job Summary

The Business Systems Analyst - IT (Web & Mobile App) manages and supports web and mobile application technologies, serves on a scrum team and manages ad-hoc projects. The role serves as a liaison between internal business stakeholders, the development team and external partners/agencies. The Analyst is an essential part of the on-going successful operations of the systems that run all customer-facing technologies.

Essential Functions

Support the Digital department with use of integrated website applications and tools

Liaise with business departments to analyze and define requirements/user stories, design specifications, test cases, and test scripts for development resources

Manage daily operational tasks and execute support processes or functions in accordance with department SLAs

Test and implement new application components, such as reports, batch processes, data extract programs, data import programs, and general enhancements for institute-wide web applications

Comprehend industry best practices and standards for web architecture, search engine optimization (SEO), web analytics, and content management systems (CMS)

Manage major and minor project implementation or execution to support cross-departmental initiatives, strategies, or plans

Execute system administration and configuration tasks to support various departments

Create and maintain technical documentation and knowledge-based articles to document new projects/programs, daily operations, or commonly faced issues

Facilitate new software acquisition processes by liaising between the vendor, business departments, legal and information security teams to compile contractual agreements

Understand tasks, goals and needs of the target audience and translate them into creative concepts

Assist test teams in quality assurance reviews to ensure that all the business requirements have been satisfied

Perform other duties as assigned

Required

Required Knowledge, Skills, Abilities

Scrum Framework for Project Planning & Release Management

Project management experience in a digital space, mobile preferred

Previous experience with Customer Service management solutions

Working knowledge of Business-to-Consumer (B2C) best practices, preferably in the retail industry

Ability to understand complex systems and related data to surface actionable insights, demonstrate sound judgement and decision-making skills

Business analysis skills including facilitation, process documentation, requirements gathering and user acceptance testing

Creativity and problem-solving skills to work around obstacles and solve problems with minimal direction

Ability to identify areas for process improvement and recommend/implement solutions

Strong organizational/time management skills to prioritize work and meet deadlines within defined timeframes

Excellent written and oral communication skills

Ability to work well independently and under pressure

High level of diplomacy and professionalism to work cross-functionally with various internal and external stakeholders

Proficiency in Microsoft Office Suite (Word, Excel, Power Point, Visio, Outlook, OneNote and others)

Required Education, Certifications/ Licenses, Related Experience

Bachelor's Degree

2 - 4 years successful track record as a Business Analyst or similar experience

Technical experience with the Mobile Application / Website Development preferably in the retail environment

Experience participating in successful projects with cross-functional teams

Experience with software testing and Quality As

Experience with iterative development and collaboration systems (Atlassian - JIRA & Confluence)

Experience in the technical administration and operationalization of enterprise systems

Physical Job Requirements

This position requires the ability to remain in a stationary position (standing and/or seated) more than half the time

The person in this position must be able to maneuver (lift, move, carry, slide, etc.) less than 15 lbs.

This position operates machinery and/or equipment that requires the constant use of hands/fingers/wrists (ex: typing) all of the time

This position requires the ability to spend all of the time viewing computer monitor

The person in this position must be able to identify and distinguish between colors more than half the time

Travel Requirements

This position requires overnight domestic travel less than 25% of the time

Anticipated travel will be by car, air, and/or train

Preferred

Internal Job Desc Footer.

Lidl US, LLC & Affiliates provides equal employment opportunities (EEO) to all employees and applicants without regard to, including but not limited to, race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state and local laws.

Lidl US, LLC & Affiliates provides equal employment opportunities (EEO) to all employees and applicants without regard to, including but not limited to, race, sex, color, religion, gender, sexual orientation or preference, gender identity or expression, national origin or ethnicity, age, marital status, pregnancy, genetic information, disability, or veteran status, in accordance with applicable federal, state and local laws.

At a Glance

Location:

Arlington, VA, US, 22202

Job Type: Full Time

Reference Number: 15609

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Nearest Major Market: Arlington Virginia

Nearest Secondary Market: Washington DC

Job Segment: Systems Analyst, Business Analyst, Testing, Quality Assurance, QA, Technology, Quality