Business Support Associate II
Santa Ana, CA

Job Description

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Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We're here to keep the dream of home ownership alive. Oh, and while we're at it, we're determined to change the lending industry itself. It's simple, but it won't be easy. And we'll need a great team behind us. (That's where you come in.) We want to show the world that transparency, candor and collaboration aren't just good values. They're good business. Working here isn't for people who want to punch a clock. It's for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

Essential Job Functions

* Review and validation of loan level documentation to assist with title and wire validation process
* Direct engagement with title, settlement, and other third party providers to support escalation requests from production groups
* Support process improvement efforts and team member escalations pertaining to workflow inconsistencies.
* Manage vendor support queue to ensure timely SLAs and escalations
* May provide support to other business areas pertaining to complaint resolution.
* Provide support for complex issues or problems; may escalate problems outside of his/her span of expertise to the Business Support Manager.
* Manage and monitor cases in pipeline for activity and resolution
* Research and review loan details and documents pertaining to escalated complaints and litigations
* Customer direct contact via phone or face to face

Education/Experience Requirements

* Graduation from a 4-years college or university with major course work in a discipline related to the requirements of the position. Will consider the equivalent combination of job experience and education that demonstrates the ability to perform the essential functions of the job.
* Prior experience multi-tasking and detail oriented responsibilities.
* Understanding of mortgage product eligibility and pricing concepts.
* Minimum 1-2 years' experience in mortgage.

Job Requisition ID:

7316

Job Category:

Originations

Primary Location City:

Santa Ana

Primary Location Region:

California

Primary Location Postal Code:

92705

Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Originations - Irvine

Additional Posting Location(s):

Alternate Requisition:

No

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