Business Analyst - Health Plan (Irving, TX)
Dallas, TX

Job Description

Job Opportunity Job ID: 55345 Description:

Intermediate Enterprise Application Analyst

Job Summary:

Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications/systems; leads and/or coordinates conversions, application/system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting. Participates in on-call/after hours support schedule as defined within the Group. Serves as Team Leader or Project Manager for small to medium projects.

Job Specific Responsibilities:

* Dealing directly with internal and external customers to ascertain problems and assisting in resolving issues while striving to build and maintain strong customer relations and partnerships.
* Troubleshooting, testing and coordinating to resolve reported software and/or data issues while providing status to internal and external clients on a timely basis with limited supervision.
* Documenting internal processes and/or business requirements from external sources.
* Reviewing the progress of and evaluating projects in terms of results achieved.
* Providing assistance in implementing and upgrading customers.
* Providing internal and external training and presentations on applications.
* Mentoring lower level associates.

Desired Skills:

* Cognizant Knowledge
* Experience working with and creating "Business Requirement Documents"
* Health insurance and claims management knowledge
* Understand and able to set up batch regions file, run books, common system profile
* Deploy and localize core and custom Qnxt jobs to the NAS
* Run batch requests for Prod and non-prod from Tidal
* Proficient in Microsoft Excel, Outlook and Word
* Familiarity with ticketing systems and SLA's
* Ability to run meetings with staff including Directors, VP's and other executives

Experience:

* 4-7 years work related experience required
* Experience in the Health Care industry, IT, data analysis, and application management

Education:

* Four-year Bachelor's degree or equivalent experience required

Requirements: Job Family Health Plan Expertise Information Technology - Analyst Job Type Full Time Location Dallas, Texas