BIT Engineer, ENT-NY Engineering
New York, NY

Job Description

Req ID: 169293

The Turner Story

Turner is a division of WarnerMedia along with our sister companies, HBO and Warner Bros., delivering brands like CNN, HLN, TNT, TBS, Adult Swim, Cartoon Network, Turner Sports and so much more! http://www.turner.com/

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The Job

The Broadcast & IT Support Engineer will use a wide range of necessary technical skills to perform maintenance, installation, board and/or some component level repair of broadcast and IT equipment in both studio & outside broadcast facilities in a fast-paced production environment. In-house production support of live & recorded programming requires a thorough systems knowledge of broadcast IT infrastructure which includes:

* Technical spaces (control rooms, studios, terminal gear/equipment/central apparatus/distribution riser rooms & data centers)
* Associated production systems (A/V & data routing, signal processing, cameras, switchers, audio mixers, intercom, encoders/encoding, feeds/edit systems, master control, automation, server based playback & transmission systems, etc.)

A strong baseline IT & data networking knowledge is also necessary to work in an increasingly IP and IT centric broadcast/multimedia infrastructure.

Turner BEST teams operate within an ITSM Service Management framework, supported by common processes around planning & managing changes. Adherence to our standard ITSM processes to minimize impact & deliver value to our customers is required, including documenting issues/requests & escalating as needed for problem management & resolution via our in-house service management system(s).

While primarily providing facility-based support, there may be occasions requiring support of outside productions/events or to provide technical support to upgrade outside broadcast facilities. Any maintenance of Electronic Newsgathering (ENG) crew gear will be a shared responsibility with the field engineering team. Our Engineers collaborate with team members, clients & other support groups to troubleshoot & resolve issues with broadcast/multimedia systems & computers in our production environments. We expect our BIT Engineers to build good relationships among our client base & to provide excellent customer service.

* We operate in a 24/7 production environment. Shift work on a rotating schedule may be necessary to meet the needs of our customers.

The Day-to-Day

* Support & maintain an active production facility: repair, calibration & installation of audio & video broadcast/IT equipment; including: equipment within the production facilities such as control rooms & studios (cameras, switchers, audio mixers, multi-viewers, intercom system, monitors, graphic equipment, server/playback, etc.) & related supporting infrastructure in TGR/data center & master control areas, transmission sites & throughout any broadcast infrastructure plants supported by the team (A/V routers, data routers, RF/fiber transmission, tally, signal processing gear, CATV system, etc.). Depending on your location, maintenance/repair of ENG crew gear (field cameras, mixers, microphones, lights, etc.) may be required
* Perform technical support for critical/on-air production systems. Ability to back-up or assist other support groups & clients for non-critical systems and IT/PC gear, including installation, problem correction, removal/replacement, or other tasks as necessary to ensure continuation of customer work productivity and/or on-air transmission
* Support upgrades of outside broadcast facilities, including "pool" wiring projects, and live event productions, including equipment transport, set-up, operation and breakdown
* Participate on technology design, installation, and integration projects with complex, leading-edge technology in an increasingly broadcast IP and IT centric environment, including broadcast and server-based systems, data networking (e.g., routers, switches) and other comparable equipment
* Document quality standards, system anomalies, operational procedures, reference materials, and project work. Use of 1) AutoCAD for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory
* May participate in remote assignments with engineers from across Turner. Represent the company in dynamic, multi-cultural environments and effectively interface with demanding broadcast personnel (e.g., on-air talent, producers) in a professional manner
* Manage a production site or live truck, if qualified/assigned, and document all associated expenses involved therein

The Essentials

* 2 or 4-year technical degree, preferably Electronics or Computer Engineering; or equivalent education/experience/training
* Demonstrated knowledge of computer desktop hardware/applications and data networking; strong IP knowledge
* Experience with post-production support a plus
* Maintenance knowledge of broadcast equipment and programs
* Ability to work all shifts associated with 24x7x365 production environments
* Must be willing to be on call for coverage of critical technical systems
* Ability to perform varied tasks, document systems and processes, adapt to changing priorities, and the ability to solve complex technical problems independently are essential to be successful in this position
* Good verbal and written communication skills
* Must be able to meet the physical requirements of the role: bend, squat, crawl, climb, sit, stand, walk, push/pull, kneel, handle objects (manual dexterity), reach above shoulder level, use finger movements
* Must be able to meet the intellectual requirements of the role: read/comprehend, write, perform calculations, communicate orally
* Must be able to meet the environmental requirements of the role: is exposed to excessive noise, is around moving machinery, is exposed to marked changed in temperature and/or humidity, is exposed to dust, fumes, gases, radiation, microwave, drives motorized equipment, works in confined quarters
* Capable of carrying/lifting 50 lbs. and climbing ladders for equipment and cable installation assignments
* Valid US Passport required

The Perks

* Paid time off every year to volunteer
* Access to well-being tools, resources, and freebies
* 2018 Best Company for Working Mothers
* 2018 Best Company for Dads
* An in-house learning and development team to help shape and grow your career
* Part of the WarnerMedia family of powerhouse brands

Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or prote