Benefit Implementation Specialist
Naperville, IL

Job Description

Benefits Implementation Specialist

Are you passionate about solving real business problems and helping people thrive in the #PeopleFirst Economy? Are you a life-long learner? Then Proliant might be the place for you!

Proliant is seeking a Benefit Implementation Specialist to join our team in Naperville, IL.

At Proliant, we come to work every day because we want to solve the biggest problems in business. Our team across the entire company is made up of inspired people looking to do inspiring work. And that shows in how we build, sell, and deploy our products. We are proud of how we have served our customers for 26 years. Through multiple recessions, 9/11, and major global shifts, we have continued to strive to bring the best technology enabled solutions to businesses to help them take care of their most important asset their people.

We are in search of inspired people looking to do inspiring work. We are looking for individuals have a desire to work in one of the most dynamic sectors of technology - HR Tech.

We want people who

* Truly care and have passion about the work they do
* Arent afraid to have human conversations with other humans to solve their problems
* Want to grow into leaders with a community-first mindset
* Want to see success in themselves, their teams, and the businesses they serve
* Who are #ProliantStrong

Are you #ProliantStrong?

The Benefit Implementation Specialist is responsible for implementing client benefits into Bswift and effectively integrating employee data and deductions to Proliant Payroll.

The position requires personnel to exercise judgement and act in a consultative manner with clients to ensure the clients understands the services and our system as well as the impact of the settings they request. Able to work both independently as well as within a team environment. Keen attention to detail is a must. Open to sharing and suggesting process and procedure improvements.

Job Responsibilities:

* Maintain in-depth knowledge of our technology (our People Tools), features, and usage
* Analyze, define, create and test the processes to populate and maintain client data in the bswift system
* Subject matter expert in bswift data needs: initial data conversion, configuration, writing data maps, ongoing data processes and automated audit processes to verify and maintain data integrity
* Provide training for clients on how to use the system
* Prepare employee and employer communication documents on how to enroll on our state-of-the-art system
* Build client sites (including: full implementation of benefit plan rules, details, rates, text and documents)
* Test client sites to ensure proper functionality and quality
* Triage client tickets and/or questions (email and voicemail) and provide next response time
* Audit system data from various sources, produce reports providing summary and details surrounding the audits
* Responsible for the creation of benefit plans in the Bswift software for all clients
* Communicate internally and externally with brokers and co-workers to obtain plan design details
* Partner with other service product lines to ensure system synergies
* Ensure that the system is configured to the clients expectations
* Create and maintain excel spreadsheets to load benefit elections and dependent information into the system
* Ensure the success of integration between the Bswift systems and Proliant payroll system
* Assist internal and external clients with needs, requests, and problems in a timely manner
* Communicate with all necessary parties to ensure accuracy of all appropriate data
* Work to understand new department processes, procedures and/or programs
* Supports internal employee questions and act as mentor for less experienced employees
* Ensure all internal controls and procedures are followed for accuracy
* Conduct effective Welcome Calls with client and applicable team members.
* Create Implementation timeline
* Coordinate communication with key personnel and departments throughout the entire implementation process.
* Other duties as assigned
* Overtime work during open enrollment

Job Requirements:

* 3 years of experience in Bswift software preferred
* Come in to work every day with a positive and uplifting attitude
* Excellent customer service skills
* Aptitude and desire for continuous learning
* Ability to multitask in a dynamic environment in a massively growing industry
* Ability to think outside the box and bring ideas to the table
* Ability to meet deadlines and meet customer expectations
* Love good technology

Job Type: Full-time

Salary: Dependent on Experience

This is an opportunity of a lifetime. We are scaling rapidly and respected in our industry and we believe in promotion from within. We offer a great work environment and great locations! Benefits include Medical, Dental, Life, Short-term Disability, Long-term Disability, Flexible Spending Accounts, Paid time off, supplemental programs and much more!