Aviation Network Technician L2
Lombard, IL

Job Description

Global Eagle is a leading provider of satellite-based broadband connectivity, television and entertainment services, content and data analytics to aviation, maritime, enterprise and government markets. Global Eagle offers a fully integrated portfolio of rich media content and high-speed connectivity solutions for airlines, private jets, cruise lines, commercial ships, super-yachts, ferries, enterprise, government and military installations worldwide with proprietary performance-enhancing technologies and exclusive access to premium media. With 1,500 employees on six continents and leading global satellite and ground networks, the company delivers exceptional service and concierge support to its customers.

Find out more at www.globaleagle.com

Role Summary

The Aviation Network Technician position monitors, troubleshoots and maintains the GEE system on customer airline aircraft as well as the associated satellite and ground network systems to ensure 100% reliability and customer satisfaction. Technicians interface with partner airlines and service providers around the world to perform these duties.

Key Responsibilities

* Provide support and assistance for primary and secondary level aircraft monitoring and troubleshooting.
* Provide support and assistance for primary and secondary level satellite and ground network monitoring and troubleshooting.
* Participates in additional support functions related to NOC and Operations department as needed.

Qualifications/Experience

* Proven troubleshooting skills
* Strong communication skills (oral and written)
* Must be computer proficient using Microsoft Office software and other software products
* Experience working with computers and laptops for purposes of maintenance, troubleshooting problems, upgrading network system components
* Linux experience a plus, but not required
* Desire to grow and learn new technologies
* Strong commitment to customer service
* Self-motivation and ability to work with minimal supervision
* Good decision making abilities a must
* Flexibility to support 24 / 7 operations
* Ability to work second or third shift and weekends a must

Please note : Only shortlisted candidates will be contacted.