Avaya Systems Programmer (2019041)
Washington, DC

Job Description

Currently, RG is seeking an Avaya Systems Programmer to support a premier telecom client in Washington DC. The work would be onsite in D.C. and would support an environment of over 500 sites and 45,000 users.

A Day in the Life:

To help make our customer successful, the chosen candidate will be able to:

* Work in a central location on the design, programming, and testing of "staged" communications systems for subsequent field deployment
* Develop repeatable processes for efficient deployment of same/similar systems for multiple locations, while customizing to the individual requirements of each site
* Analyze customer's communications needs & develop software solutions to improve overall communication
* Convert those needs to resolution via the software capabilities of the overall solution designed by the customer and implementation team
* Provide clear concise software plans to the project team, including the customer, to allow for implementation
* Explain options to the customer
* Effectively communicate & work with the project team to implement and test the solution in a staging environment
* Work at the direction of the Project/Program Manager to meet & follow up with the deployment team and end user client, as required

The Avaya Systems Programmer will be responsible for designing & implementing test routines to insure function of the software features prior to system release. The candidate must be skilled with Avaya CM (6.x/7.x), System Manager, Session Manager, Aura Messaging and other current solution Platforms.

Required Skills

A Consultant is an exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions. They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills.

Required Experience

To be successful in this role, all candidates must meet the below qualifications to be considered.

* Current Top Secret clearance or within the window to reactivate
* 5 years software experience supporting Avaya, NORTEL product line
* Experienced in implementing Avaya CM (6.x/7.x), System Manager, Session Manager, Aura Messaging, SIP, VoIP, etc
* Knowledge of the Avaya, NORTEL product lines and applications
* Extensive experience using Avaya Provision for system programming
* Ability to travel to dispersed client sites, (minimally required)

Bring the WOW Factor:

In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to "Bring the WOW Factor". Below are some of those "WOW Factors" that we would love to have, but that are not considered hard requirements to do the job.

* BA/BS Degree
* Avaya Certifications

Physical Requirements & Disclaimer:

Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met.

RG is an Equal Employment Opportunity/Affirmative Action/Disability/Veteran/VEVRAA Federal Contractor

At Robbins-Gioia (RG), we provide management consulting, managed services, and JFAST software. Our management consulting services combine leading-edge capabilities in management and technology with a seasoned understanding of our clients' missions. Our managed services help our clients maximize their technology investments by providing experienced professionals that complement our clients' strategy and operations. Our JFAST software is a suite of tools that perform advanced planning and scheduling operations and is the most capable intelligent scheduling platform for complex, mission-critical applications.

Headquartered in Alexandria, VA, we partner with our clients to test and refine every solution to meet their exact needs. We take pride in tackling complex management challenges with fresh and innovative insights and in transforming our clients' vision into reality.