Avaya Senior Telecom Engineer (2019039)
Washington, DC

Job Description

Currently, RG is seeking an Avaya Senior Telecom Engineer to support a premier telecom client in Washington DC. The work would be onsite in D.C. but would provide maintenance and support to an environment of over 500 sites and 45,000 users. This person will primarily be responsible for escalations and troubleshooting issues on post-implementations, most notably, patching. The Avaya Senior Telecom Engineer will troubleshoot Avaya solution suite, SIP gateways and routing issues. Flexible hours may be needed.

A Day in the Life:

To help make our customer successful, the chosen candidate can expect to be involved with or responsible for identifying and closing vulnerabilities at an enterprise level. The Avaya Security Compliance Engineer will work with the end client to understand the security guidelines required and then design a security plan that the technical product team will implement. The Engineer is expected to handle security incidents and escalations and to solve and prevent network problems that can arise from the internetworking of complex systems. The Engineer will be expected to write scripts in Python to resolve many of the security issues. For larger-scale problems, the Engineer will engage the technical product team to address the problem or vulnerability. The Engineer will be responsible for ensuring the overall security of the system.

Required Skills

A Consultant is an exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions. They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills.

Required Experience

To be successful in this role, all candidates must meet the below qualifications to be considered.

* Current Top Secret clearance or within the window to reactivate
* Telecommunications experience troubleshooting VOIP systems
* Troubleshooting escalation tickets on Avaya software (System Manager, Session Manager, Aura Messaging)
* Experience with Avaya Communications Manager 6.x/7.x

Bring the WOW Factor:

In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to "Bring the WOW Factor". Below are some of those "WOW Factors" that we would love to have, but that are not considered hard requirements to do the job.

* BA/BS Degree
* Avaya, VMWare, Linux or AWS Certifications
* Security+ Certification
* Avaya Communications Manager 6.x/7.x certification

Physical Requirements & Disclaimer:

Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met.

RG is an Equal Employment Opportunity/Affirmative Action/Disability/Veteran/VEVRAA Federal Contractor

At Robbins-Gioia (RG), we provide management consulting, managed services, and JFAST software. Our management consulting services combine leading-edge capabilities in management and technology with a seasoned understanding of our clients' missions. Our managed services help our clients maximize their technology investments by providing experienced professionals that complement our clients' strategy and operations. Our JFAST software is a suite of tools that perform advanced planning and scheduling operations and is the most capable intelligent scheduling platform for complex, mission-critical applications.

Headquartered in Alexandria, VA, we partner with our clients to test and refine every solution to meet their exact needs. We take pride in tackling complex management challenges with fresh and innovative insights and in transforming our clients' vision into reality.