Associate Technical Support - On-Site in North Richland Hills, TX
North Richland Hills, TX

Job Description

USMD part of OptumCare is a multi-specialty group of hospital, clinics and physicians. USMD serves the Dallas-Fort Worth metropolitan area with more than 250 physicians and associate practitioners, and provides healthcare services to patients in more than 20 different specialties at its 2 hospitals, 4 cancer treatment centers and nearly 50 physician clinics, many of which are multi-specialty.

Primary Responsibilities:

* Provide advanced troubleshooting and second level support to internal and external customers, including the corporate offices and remote clinic locations


* Configure and deploy computer systems, required software applications as well as provide continual support of related hardware and software


* Receive, document and work problem tickets in the help desk system


* Responsible for all aspects of desktop systems configuration, performance, and operation


* Provide technical support for all desktop hardware and devices such as pcs, thin clients, laptops, tablets, printers, scanners, monitors


* Responsible for the deployment of software, remote support, and inventory management


* Ensure desktop computers interconnect seamlessly with network systems, including file servers, email servers, computer conferencing systems, application services and administrative systems


* Independently resolve hardware issues, network connectivity and application related questions for third party products


* Performs other duties as assigned



Required Qualifications:

* High school diploma or equivalent
* 3 years of work experience in direct IT hardware and software support
* Knowledge of Windows 7, Windows 10 and Microsoft Office products
* Ability to travel locally

Preferred Qualifications:

* Technical degree
* Information technology certifications
* CompTIA A certification
* Networking knowledge
* Troubleshooting skills
* Customer service experience in a technical setting

Careers with USMD. If you're idea of a great day at work involves putting great new ideas to work, we should talk. Throughout the greater Dallas area, we've built an evolving, integrated health care model that brings primary care and specialist providers together to work in new and better ways. A thriving part of OptumCare and the UnitedHealth Group family of companies, our multi-specialty group of hospitals, clinics and providers features more than 250 physicians and associate practitioners. We provide health care services to patients in more than 20 different specialties at our two hospitals, four cancer treatment centers and nearly 50 physician clinics. Join us and start doing your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Associate Technical Support, UHG, Optum, USMD, WellMed, North Richland Hills, TX, desktop, software support, North Richland Hills, TX, Texas