Associate Manager Quality Assurance TCOE
Melville, NY

Job Description

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to manage the TCOE team resources across one or more product lines to ensure that software development programs are adequately staffed, and ensure that targets for the development and maintenance and quality of products are achieved. This can include leading quality, test, or documentation efforts. Person should have 5-10 years of QA experience preferably Automation tools. Agile Methodology experience required. Strong SDLC.

Responsibilities

* Resource forecasting and allocation of software engineers, system engineers, quality engineers, and/or technical authors across several development programs for new product development.
* Defining, leading, and auditing progress with development process and quality initiatives, as appropriate to project and product need.
* Ownership of standards-based compliance or process improvement efforts, as required by Programs and as appropriate to project and product need.
* Participation-in and well-planned implementation-of established global software quality improvement initiatives and processes, leveraging ROI, adherence to standards, and timely, measureable results,
* Provide effective and efficient applications support IT services which meet the needs and requirements of client health system.
* Assists in account profitability to meet revenue and margin requirements set at the corporate level
* Effective management of the client relationship and resolution of client issues.
* Establishing and cultivating collaborative, effective relationships with global counterparts to ensure adequate resource allocation to projects and maximum efficiency.
* Regular use/reporting of metrics for resource allocation, software defects, productivity, and efficiency.
* Establishment of performance goals for all team members.
* Leveraging effective, clear, timely communication via all available written and verbal forms and in a global context as appropriate for the initiatives and locations involved.
* Ensuring commitments and progress to schedules remain clear, reasonable, and proactively monitored.
* Ensuring communication and status forums/formats make optimal use of time and effect, draw attention to important matters, and are effective mediums for managing initiatives and teams.
* Understands application and technical functionality and capabilities to effectively provide solutions for business requirements.
* Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests.
* Provides strategic guidance for planning projects and operational support for health system initiatives.
* Ensure team adherence to all team, account, and client policies and procedures.
* Support needs across a complex healthcare setting.
* Identify and recruit internal/external talents to ensure effective mix of competencies.
* Induct new joiners in order to quickly maximize performance.
* Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
* Allocate work load to fully utilize every employee's talent.
* Implement development plans and coach for individuals to reach their maximum talent.
* Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
* Recognize high performers to maintain motivation and retain key talent.
* Regularly communicate on company news and team progress against business plan.
* Create team spirit.

Qualifications

Academic and Professional Qualifications:

* BA or BS degree and/or relevant business experience



Experience:

* 3-5 years industry experience preferred
* 0-2 years experience in information technology management preferred
* 5-10 years hands on experience.
* 3-5 Staffing/Management experience required.
* Healthcare experience highly desired.
* Agile Methodology experience required.
* Automation experience.

Travel Requirements:

* May require local travel
* May require other travel for business needs

Working Arrangements:

* May require after hours on call support


* Primarily works in standard office environment or remotely

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans