Associate Employer Installation Specialist - Santa Ana, CA
Santa Ana, CA

Job Description

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

The Associate Employee Installation Specialist will be responsible for the installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching and resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials. This position is also responsible for overall employer contract loading using various databases and/or source documents.

Primary Responsibilities:

* Auditing contract loads for adherence to quality measures and reporting standard
* Researching errors by comparing Account Management documentation against multiple internal systems
* Analytical and Researching techniques to trend or quantify projects
* Preparing, processing, and maintaining new group installation and renewals
* Responding to member eligibility or group questions and verify enrollment status
* Reconciling reports and group set up discrepancies, as well as analyzing transactional data and submitting retroactive eligibility changes
* Research and respond to all claims processing inquiries from Client Management, Clinical, and other internal departments
* Conduct installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching and resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education material
* Overall employer contract loading using various databases and/or source documents. May research installation issues & develop customer specific resolutions which may include auditing contract loads for adherence to quality measures and reporting standards
* Perform other duties as assigned

Required Qualifications:

* High school diploma or GED (or higher)
* 2 years of experience in healthcare insurance
* 2 years of experience using Outlook (email and calendar management)
* Ability to type 45 WPM
* Proficient in Microsoft Office Tools with the ability to learn new applications. (Microsoft Word - creating, saving, and formatting documents; Microsoft Excel - creating, saving, and using formulas.)
* Ability to work an 8hr shift between the operation hours of 7am - 5pm Monday - Friday
* Ability to work at office located at 3110 Lake Center Dr, Santa Ana, CA 92704

Preferred Qualifications:

* Undergraduate degree or higher
* Experience using Facets
* Quality assurance experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Associate employer installation specialist, healthcare insurance