Associate Director, SalesForce Operations Leader
Chicago, IL

Job Description

Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Touche Tohmatsu Limited (DTTL) Global supports our network of national member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

The Salesforce COE Operations Leader is responsible for providing day-to-day operations management for the COE. This includes oversight of delivery, innovation, advisory and support across geographies, enabling business-led transformations leveraging the Salesforce technology in a complex, global environment. This role will report to the SalesForce COE Service Delivery Managing Director and also provides leadership and direction on technology decisions across various delivery teams.

Work you'll do:

As part of the Global Digital Application Studios team, this professional:

Strategic

* Acts as an advocate for the Salesforce platform to the business


* Supports the development and execution of the global Salesforce technology roadmap and vision


* Ensure alignment of Salesforce implementations with business vision and key strategies


* Communicate global strategy to member firms and ensures alignment


* Drives harmonization of Salesforce deployment and operations globally, recognizing the need for member firm variations to support local business initiatives and local legal/regulatory requirements



Operational

* Ensures technologies are used efficiently, profitably and securely


* Establish common processes and platforms; drive standards and best-practices.


* Keep abreast of industry best practices and bring relevant insights and solutions to meet organization's strategic business needs.


* Conduct benefits assessment and ROI on initiatives and innovations


* Is empowered to take actions with member firms technology leaders Oversees the operations for Technology Platform and License Management


* Analyze and provide feedback on compliance and other operational activities


* Serve as the primary point of contact with premier support to resolve issues and work closely with them to maximize or return on investment


* Analyze performance, ensure data integrity, and assist the leadership team in developing account plans that will lead to achieving business goals achievement


* Deliver actionable insights to leadership via forecasting, reporting, operational metrics, and analytics


* Proactively monitor demand across member firms to ensure needs are met


* Partner with delivery leaders to help drive training on processes, and best practices to improve productivity


* Motivate and lead project delivery teams and instill a mindset of continuous process improvement



People Management Responsibilities

* Manage the recruitment and selection of a talented team


* Manage and report staffing, resource allocation, goal setting and measurements


* Effectively cultivate a culture of teamwork and innovation among the staff


* Manage project/resource estimation activities



Knowledge Sharing/Documentation Responsibilities

* Active involvement in GTS cross-functional initiatives


* Lead efforts to continually improve process for Member Firms


* Support Member Firms and Global Communities in product usage and business process education



What you'll be part of-our Deloitte Global culture:

At Deloitte, we expect results. Incredible-tangible-results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark.

Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Expectations from the Professional

Our purpose is to make an impact that matters, and our aspiration is to be the undisputed leader in professional services. At the root of these goals are our Shared Values, which describe the distinctive Deloitte culture. Our Values are timeless, all-encompassing and embrace the cultures in which Deloitte member firms operate. We expect all professionals to live our purpose and shared values and be the brand ambassadors holding Deloitte Global and member firms together.

Integrity

At Deloitte, everything we do starts with integrity. In our marketplace, nothing is more important than our reputation and, accordingly, we commit to conducting business with honesty, distinctive quality, and high levels of professional behavior.

Outstanding value to markets and clients

We play a critical role in helping both the capital markets and our member firm clients operate more effectively. We consider this role a privilege, and we know it requires constant vigilance and unrelenting commitment.

Commitment to each other

We are proud of our culture of borderless collegiality and work hard to support our people. We strive to create an inclusive environment that reflects our strong, clear expectations about diversity, respect, and fair treatment.

Strength from cultural diversity

Our member firm clients' business challenges are complex and benefit from the innovation and varied perspectives that our practitioners bring. We understand that working with people of different backgrounds, cultures, and thinking styles helps our people grow into better professionals and leaders.

How you'll grow:

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits you'll receive:

Deloitte's Total Rewards program reflects our continued commitment to lead from the front in everything we do - that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

To be considered for this role, there are certain qualifications you'll have to have. And others that would be really, really nice.

Education

* Bachelor's degree: degree in computer science, management information systems or related field


* Master's degree preferred



Work experience

* 10+ years of experience in technical project execution/leadership and/or technology consulting on large enterprise implementations (Salesforce experience preferred)


* 7+ years holding a management and leadership role


* 3+ years CRM experience a plus


* Prior experiences in same-level companies preferred, e.g. "Big 4"


* Proven track record and experience of the following in a highly complex and global organization:
* ensuring consistency of provided services to meet customer and business requirements


* maintaining integrity, accountability, transparency and quality in governance, performance and reporting activities


* demonstrating proficiency in IT areas of analytical thinking and innovation and a successful track record in strategy development and execution.





Certifications

* Salesforce certification(s) a plus



Skills/abilities

* Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate strategic information, policies and standards as well as risk-related concepts to technical and nontechnical audiences at all levels


* Strong leadership, organizational, negotiation skills with business and technical groups


* Deliver informative, concise, well-organized presentations.


* Strong understanding of the latest technology, market and industry trends


* Ability to lead large diverse teams from various countries and cultures to define and execute IT projects and plans


* Ability to build team relationships across the organization and collaborate with business leaders


* Experience interacting, presenting and working with C-level executives (CIO, CTO etc.)


* Ability to manage a complex and collaborative vendor environment


* Ability to manage a global team in a matrix environment


* Strong knowledge of the Salesforce platform


* Experience with SDLC methodologies (Agile, SCRUM, RUP, other).


* Experience with two or more of the following Salesforce cloud applications: Sales Cloud, Service Cloud, Einstein Analytics, Platform, or Success Cloud


* Minimal travel (10%)



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment. If you are not reviewing this job posting on our Careers' site (jobs2.deloitte.com) or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at jobs2.deloitte.com

Requisition code: DE19USAGTS007KK1417

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