Applications Manager
Chicago, IL

Job Description

Summary

The Applications Manager supports and improves critical business and technology processes by managing the administration, enhancement, implementation and maintenance of critical desktop applications. This position directs multiple projects and operational initiatives; oversees staff to ensure that specifications are accurate and that deliverables meet the approved specifications; ensures that processes and procedures are defined and followed to ensure quality, timeliness and effective resource utilization; and mentors, develops and recruits department staff.

Duties and Responsibilities

* Manage all administration, maintenance, upgrade and support activities for applications in area of responsibility
* Mentor, develop and recruit department staff. Conducts annual performance reviews
* Define and promote processes and procedures to improve the quality and stability of supported applications
* Direct preparation of functional specifications, design documents, data flows, business process flows, product evaluation and selection and deployment plans
* Oversee projects and/or requests being led by team members. Locate and adjust resources, as appropriate, to ensure quality and timeliness of deliverables
* Ensure that all escalated User Support cases are assigned and addressed on a timely basis
* Advise team members on resolution of problems and/or issues pertaining to applications under area of responsibility, including off-hours support.
* Develop and maintain relationships with key administrative department managers to ensure that communication is open and ongoing and that technology needs are being addressed. Manage expectations on project scheduling and delivery based on multiple priorities.
* Establish and maintain business relationships with vendors of hardware, software and related services critical to the efficient operation of the department.
* Maintain functional proficiency in industry and firm-standard software, hardware and related technologies necessary to provide evolving and high levels of support.
* Provide off-hours availability for consult and direction regarding critical application issues.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).

Education and/or Experience:

Required:

* A Bachelor's degree in IT or a related field and/or equivalent combination of education, training and experience.
* A minimum of 5 years of experience in the field or a related area.
* Knowledge of departmental Desktop Applications.

Preferred:

* Working knowledge of SQL.
* Understanding of Document Management systems.
* Prior experience at a law firm.
* Previous supervisory experience.

Other Skills and Abilities:

The following will also be required of the successful candidate:

* Strong organizational skills
* Strong attention to detail
* Good judgment
* Strong interpersonal communication skills
* Strong analytical and problem solving skills
* Able to work harmoniously and effectively with others
* Able to preserve confidentiality and exercise discretion
* Able to work under pressure
* Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.