Application Support Engineer
Fremont, CA

Job Description

The Role

The Application Support Engineer is responsible to provide successful implementation and management of Tesla services (applications) in the production environments and Provide Level II support to ensure the service meets the quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems. This position will be located at our Fremont, CA office.

Responsibilities

* Responsible for working in shifts to provide 24X7 Application Support across multiple Tesla applications
* Responsible for applying operation break fixes and other proactive maintenance activities to keep the services up and running.
* Database Experience with advanced SQL Skills
* Responsible for evaluating the Issues reported by Tesla internal users and clients and providing ongoing solutions
* Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem.
* Determine configuration and operational requirements for development team
* Participate and determine root cause for service failure and support escalation

Requirements

* Minimum of 1 years' experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability
* Minimum of 1 year on handling EDI or Supply Chain or delivery systems
* Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows
* At least 1 year experience in Application support working in a globally distributed team is preferred
* Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred
* Good verbal and written communication skills is preferred
* BS degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability