Application Support Engineer
New York, NY

Job Description

Business Unit:

Founded by a team of executives from the world's leading technology companies, FreeWheel is building the media operations platform for the unified television market.

Our clients depend on our robust advertising management / monetization platform, leverage our private marketplace for premium television inventory, and seek out our advisory services, so they can generate revenue from their ad supported content.

We're adding to our dynamic team of energetic and creative thinkers who enjoy coming to work every day because they get to do something great!

ABOUT THE OPPORTUNITY:

FreeWheel is hiring an Application Support Engineer based in our New York office who will report to the Manager of IT Operations. As the Application Support Engineer, you will be responsible for providing application support and maintenance for corporate applications used by FreeWheel employees. You will also work on implementing initiatives, enhancing applications and automating manual processes thereby improving productivity.

RESPONSIBILITIES:

Provide daily operational support for the suite of Freewheel enterprise applications

Define and apply application configuration changes to support business initiatives

Research, plan, test, and apply application upgrades and patches

Research, develop, and implement new enterprise applications and best practices

Develop Standard Operation Procedure (SOP) and WIKI knowledge base for all managed applications

Provide training to internal staff

Ensure the efficient operation and maintenance of production systems including database, application and web servers

Implement, deploy and support AIOps monitoring platform

Review problems to understand root cause of issues and ensure proper fixes are deployed

Coordinate and complete assigned deliverable schedules to ensure timelines are met

Track issues and risks, communicate status and escalate concerns to management

ABOUT YOU / QUALIFICATIONS:

4+ years Linux Setup & Support Experience

Any IT Application Support Experience is a huge plus

Proficiency in Bash, Perl, Python scripting

Experience with JIRA and Confluence is a plus

Experience working with monitoring tools (Nagios, Grafana, Datadog, etc.) is a plus

Experience with any AIOps monitoring platform (Moogsoft, BigPanda, etc) is a big plus

Knowledge of web and application servers configuring/troubleshooting (such as Tomcat)

Knowledge of Database and SQL is a plus

Strong communication skills, both written and oral

Known for smart, logical thinking, interest and enthusiasm

Detail oriented, flexible and thrives in a global team-oriented environment

Organized, responsive and highly thorough problem solver

B.S. in Computer Science or related field

Comcast is an EOE/Veterans/Disabled/LGBT employer