Application Support Analyst
New York, NY

Job Description

What is the opportunity?

The Production & Risk Service group is looking for a seasoned application support analyst to support our risk firewall platform that is leverage across an array of business lines within Global Markets. We support fast paced businesses with evolving needs and requirements. Your ability to take ownership of requests and issue resolution combined with a natural sense of curiosity and pride in a job well done will help you success in the role.

What will you do?

* Responsible for ensuring maximum system availability and prompt and accurate remediation of issues and response to requests
* Proactive management and governance of our risk firewall platform
* Ensure strict adherence to standard operating procedures and standing order guidelines
* Leverage automation to drive efficiency and to improve our operating environment
* Liaise between Business, Compliance, Surveillance and Technology to help conduct regular review and to ensure connectivity required to achieve our collective objectives
* Provide effective incident, problem and release management and regular project updates to stakeholders
* Help drive IT governance and de-risking initiatives
* Conduct training and knowledge sharing sessions and documentation of support related information.
* Support the integration of new releases, bug fixes, patches and configuration changes into production, including post implementation verification (PIV) and training and communication to stakeholders

What do you need to succeed?

* Proven ability to collaborate well with others, be strategically focused and constantly looking to improve our environment
* Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms
* Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.)
* Solid working understanding of LINUX and SQL (including database concepts)
* Good organization skills and a keen attention to detail
* Excellent verbal and written communication skills
* Bachelors of Science degree or equivalent
* Ability to context switch and thrive in a fast pace environment
* Strong interpersonal skills and self-starter attitude

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

* Opportunity to collaborate closely with stakeholders across different lines of businesses within Global Markets
* Challenging and rewarding work on complex and mission critical platforms
* Platform to actively drive change to drive continuous improvements
* Leaders who support your development through coaching and managing opportunities
* Ability to make a difference and lasting impact
* Work in a dynamic, collaborative, progressive, and high-performing team

About RBC

Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries.. For more information, please visit rbc.com.

Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

JOB SUMMARY

City: New York

Address: 200 Vesey Street

Work Hours/Week: 40+

Work Environment: Office

Career Level: Experienced Hire/Professional

Position Level: CM - Professional

Application Deadline: 05/15/2019

Req ID: 184490

Ad Code(s): None