Application Solution Responsible - SAP CRM
Stockholm, AB

Job Description

Title: Application Solution Responsible - SAP CRM

Type: Full-time

Location: Stockholm, Stockholm County

Are you experienced within SAP CRM and looking for a challenge? Do you want to take a lead position as an Application Solution Responsible? Come and join us!

Find your place in a fast-moving environment where you as an Application Solution Responsible will have a key role within our global program working with the latest SAP Technologies/platforms. The role is often called Functional Architect in other organizations.

You will be part of our Enterprise Applications Division that coordinates and manages a program that includes new business processes and system support for major parts of the H&M garment flow, including among other systems both the SAP CRM and SAP ECC platforms. The implementations are in the middle of a global roll out phase and in parallel we are refining processes and systems.

As Application Solution Responsible you will be the overall responsible for the solutions in SAP CRM related to Customer Service and Global Employee Discount. The responsibility includes securing that the solutions are developed according to business requirements, being maintainable in the long run and aligned with HM architectural guidelines.

We are looking for you who are analytical, driven, experienced in SAP CRM and want to work with global roll-outs. It is qualifying if you have worked in global projects and roll-outs with off shore development. It is a plus if you have previous experience in Case Management and Fiori.

We offer you a global expansive IT environment, with skilled colleagues where everybody strives to do their best as one team. The team is expanding continuously, and you will grow with us.

Your responsibilities

The job of an Application Solution Responsible comes with lots of responsibility - and lots of fun. You will be the overall responsible for the Customer Service and Global Employee Discount solutions in our team, which e.g. means:

* Overall responsible for the solution within SAP CRM incl all changes in Application development, Roll-outs and Application maintenance
* Own and drive prestudies for the solution area (evaluation case by case)
* Align with other Application Solution Responsibles and Architects to make sure dependencies between solutions are covered
* Confirm doability based on solution and estimates, for each release/roll-out.
* Review and evaluate requirements (discussion w business and projects) - Handover and review requirements with Application Expert
* Quality assure functional design and estimates made by Application Expert
* Secure solution is based on SAP CRM Roadmap
* SPOC for the solution towards business and other IT stakeholders, integrating systems
* Coordinate delivery of larger requirements (smaller projects)



Your skills

Just like everyone at H&M, we believe you are a social, open, communicative, sales-minded and ambitious diplomatic team player full of drive and optimism.

And your skills include:

* More than 5 years of experience of the design, concepts, principles and configuration in SAP CRM and SAP ECC
* Inbound and outbound integration know-how regarding SAP CRM
* Experience from large, global organizations
* Excellent verbal communication and documentation capacity in English
* Excellent managing of deliverables ("to-do lists"), time management, presentation, and organizational skills.
* Pedagogical skills as well as experience from planning and running workshops
* Used to work with both technical questions and business questions
* Project management

For questions contact Karin Agehall at karin.agehall@hm.com.

We review applications continuously, please apply with CV and cover letter as soon as possible but at the latest March 10th.

Who are we at the IT department?

We are the sum of the abilities and personalities we have. Our warm, value-driven culture brings us together. We like working at a fast pace and making decisions on the go. Our creativity helps us solve complex challenges.

We have the opportunity to advance the business of H&M group, work with the latest IT technology in exciting global projects and change the entire fashion and design industry for the better. If you have the drive, joy of discovery and willingness to assume responsibility, there is no limit to what we can achieve together.