Application Reliability Engineer
New York, NY

Job Description

The Role

TripleLift is seeking an Application Reliability Engineer to contribute to our technical escalations operations. This candidate will focus on ensuring that external clients are incredibly satisfied with TL platform and internal stakeholders are properly leveraged to execute. This candidate will sit at the middle of the TL organization serving as the common connection among all groups at TL.

The TL Application Reliability Engineer exhibits a deep product expertise across the platform, highly responsive and professional communication, creative problem solving, and effective coordination of internal resources. This role is perfect for someone who desires to learn and navigate the full platform and utilize various skillsets to resolve issues and identify ripe opportunities for improvement. The candidate should be intrinsically motivated in seeing the escalations queue reach 0.

This Application Reliability Engineer has a passion for understanding technology, increasing client happiness, resolving complex technical problems, and empowering other teams. This individual must be able to creatively troubleshoot as well as effectively communicate to the internal and external stakeholders. The ideal candidate is a team player who has a positive attitude who can easily switch from coding a new tool to resolving discrepancies with a strategic partner.

About TripleLift

TripleLift is the technology company that invents, powers and scales ads that earn consumer attention.

Having set the standard for respectful advertising, the company leverages its dynamic templating and computer vision technologies to flawlessly deliver and scale in-feed native ads, branded content experiences and programmatic OTT brand integrations that match the look and feel of the content that is being consumed. TripleLift is reshaping the digital advertising landscape with consumer centric advertising that drives results for advertisers and unlocks new revenue streams for digital media publishers, app developers and television networks.

Headquartered in New York City, TripleLift has offices across North America, Europe and Asia Pacific. For more information about TripleLift, please visit triplelift.com

Responsibilities

* Provide platform-wide assistance to internal stakeholders;
* Resolve escalations 80-90% of the time (investigation -> actioning / escalating further to core);
* Work on platform enhancements / internal tooling 10-20% of the time (notice the same type of escalation coming in, suggest a tool);
* Understand the technical and commercial "flows" to motivate platform improvements and debugging;
* Manage customer escalations, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possible;
* Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues;
* Create and maintain internal tools that empowers stakeholders to execute faster and answer their own questions

Desired Skills and Attributes

* Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues;
* Experience with fundamental web technology & aptitude to expand technical skills -- including exposure to datastores & querying frameworks (MySQL), web foundations (HTML, CSS, Javascript), and production technical stacks;
* Outstanding communication skills, particularly in conveying technical concepts in a manner that is easy for clients and non-technical partners to understand;
* Excellent quantitative skills and comfort with data exploration tools such as Excel, numpy, R, etc;
* Comfortable taking ownership of projects and showcasing key accomplishments -- collaboratively or autonomously;
* Excellent organizational skills and attention to detail;
* Ability to work under intense pressure and multitask in a fast-paced start-up environment

Education Requirement

* Studies in computer science, engineering, mathematics, economics or technical field.
* Studies in advertising, communications, marketing, or other discipline with demonstrated technical exposure.

Experience Requirement

Minimum of 1-2 years of work experience in customer application escalations, technical solutions, engineering, or other technical position.

Location

New York, NY

Benefits and Company Perks

* Competitive salary + performance based bonuses
* 100% paid Medical, Dental & Vision Plans
* Equity options
* 401k
* Snacks on snacks on snacks
* Free yoga lessons, massages, and meals
* Ongoing professional development
* Amazing company culture

TripleLift Awards

* Forbes Most Promising Companies in America (Forbes-2015)
* Crain's Best Places to Work (Crain's-2015)
* AdTech Startup of the Year Winner (NYTimes-2015)
* Startup of the Year Finalist (AdWeek-2015)

Note: The Fair Labor Standards Act (FLSA) is a federal labor law of general and nationwide application, including Overtime, Minimum Wages, Child Labor Protections, and the Equal Pay Act. This role is a FLSA exempt role.