Application Management Senior
Mclean, VA

Job Description

If you are an organized, detail-oriented, deadline driven Information Technology professional with a passion for critical, technical problem solving, and able to handle multiple responsibilities in a fast-paced environment independently, then we are your next destination employer! Apply to join us (the Freddie Mac Information Technology Department) to develop and execute your IT skills that align with our mission to help enable and transform Freddie Mac's business. This is an opportunity to join a fast-paced team that interacts with all areas of Freddie Mac and provides excellent experience and knowledge across the IT spectrum. In this role, you will partner with Application Owners, Business Owners, Projects, and your team, to support the Freddie Mac vision, strategy and brand.

Your work falls into three primary categories:

Production Support

* Provide Level 2 support for production business applications.
* Perform job failure analysis and problem symptom analysis.
* Support incident and problem management processes.
* Conduct Impact analysis for infrastructure and application upgrades.
* Maintain knowledge database articles.
* Provide application system account management, including password management, release management, and production support.
* Perform analysis to resolve application data issues (for a subset of applications).
* Provide production reports on a daily, weekly, monthly or ad hoc basis as required.
* Participate in 24x7 on-call rotation coverage for all supported applications.
* Document lessons learned.
* Perform other tasks as assigned.

Implement Change

* Apply broad technical knowledge and skills to analyze, develop, create and implement process improvements, trouble shooting, and operational support.
* Code Scripts to perform Data Correction Utilities (for a subset of applications).
* Utilize JILs (Job Information Language) for scheduling and running jobs with Autosys (for a subset of applications).
* Collaborate with project teams on major upgrades and the rollout of new applications.
* Positively adapt to a rapidly growing and changing environment, while working under pressure.
* Serve as a champion for change.

Leadership

* Employ extensive professional experience and creativity to lead resolution of complex technical problems.
* Engage with business users, application owners, team members and other stakeholders during incident resolution.
* Act as liaison between the business and technical support teams.
* Provide training and coaching to fellow team members.
* Mentor other team members on best practices and past experiences.

Qualifications

* Bachelor's degree in Engineering, Computer Science, Information Technology, related field or equivalent experience.
* Typically has 5-7 years of relevant industry experience.
* Typically has 5-7+ years of application development or support coupled with infrastructure experience.
* Typically has 5-7+ years of collective experience with databases (Sybase, DB2, SQL Server, Oracle) and Security (firewall, AD, TAM, LDAP, certificate).
* Typically has 5-7+ years of hands on experience with scripting language: UNIX Shell, Perl, etc.
* Typically has 5-7+ years of strong experience in troubleshooting Unix/Linux, Networks, Firewall, Authentication, Security, DNS.
* Typically has 5-7+ years of strong support skills in middleware technologies (WebLogic, webMethods, Apache, Tomcat, MQ, IIS, etc.) in UNIX/Linux and/or Windows environment.
* Typically has 2+ years of support experience on Oracle Fusion Middleware Stack (SOA/OSB/BAM etc.).
* Strong knowledge of Java, JEE, JSF, JPA, JSP, Web Services, HTML, XML, JDBC, SQL, OOA and OOD Concepts.
* Typically has 5-7+ years of hands on experience with job automation tools like Autosys or BladeLogic and monitoring tools like SiteScope, Spectrum, etc.
* Typically has 2+ years of experience on Log monitoring tools like LogLogic, Splunk, etc.
* Strong organizational skills, ability to multitask, and ability to set priorities.
* Strong data analysis, decision making, problem solving skills, and able to drive issues to resolution.
* Sound interpersonal skills, with the ability to work independently and within a team.
* Demonstrated high level of motivation, confidence, integrity, and responsibility.
* Must be organized, detail-oriented, deadline driven, and able to handle multiple responsibilities in a fast-paced environment.

Key to Success in This Role

* Experience in the financial industry, and associated operational processes and related data.
* Mainframe and MVS knowledge or experience.
* Knowledge of technologies like DataStage or Informatica.
* Hands-on experience with IT incident and change management tools like Remedy or Service Now.
* Incident Management and Problem Management experience.
* Knowledge of ITIL concepts.

Top 3 Personal Competencies to Possess

* Drive for Execution - Focus on results and personal technical knowledge to improve execution.
* Customer Focus - Engage with customers to understand and deliver on support needs.
* Partnership - Align myself and my team with what is right for the company, not just IT.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.