Application Consultant
South San Francisco, CA

Job Description

Application Consultant

Lightning Bolt Solutions is a growing, profitable, and exciting startup that offers web-based software solutions for healthcare staff scheduling using cutting-edge Artificial Intelligence and Operations Research methodologies.

The Application Consultant position fulfills a vital software support role that is primarily client interfacing. You must have both technical ability and the capability to relate this to non-technical users. In this role, you will be supporting and advising users on the best use of Lightning Bolt's award-winning physician scheduling software.

On a day-to-day basis, you will fulfil a variety of functions, including the following:

* Consultancy. Provide expert-level support and advice to clients and internal teams on best use of the scheduling features.
* Technical Analysis. Perform analysis of client requirements to logically implement into the software system.
* Training. Prepare and deliver training to clients on scheduling features, and advising on best practices.
* Support. Own, troubleshoot and resolve software issues as well as understand, document and promote requirements for future developments.
* Implementation. Work with new clients on configuring the software to meet their scheduling requirements to help improve their efficiency and scheduling processes.

Qualifications and Skills

Preferred:

* Experience in the healthcare industry and staff scheduling software
* Experience with programming
* Excellent communication/problem-solving skills
* Demonstrated, strong interpersonal skills
* Troubleshooting and analysis skills
* Basic proficiency experience with maintaining databases and writing queries in SQL
* Knowledge and experience with LAN/WAN infrastructure technologies and web hosting
* 1 - 2 years of experience in a technical support organization

Required:

* BA/BS Degree

What We Offer

* Competitive salary and benefits including 401K Plan, Health Insurance, and Dental Plan.
* An excellent working environment that fosters creativity
* An office designed by our staff, for our staff
* Company sponsored volunteer time
* Weekly orders of snacks and drinks
* Flexible work hours including the option to work from home twice a week!
* The opportunity to make a real difference by solving some challenging problems affecting our healthcare system today