Job Directory Appliance Technical Support Rep - Irvine, CA
Appliance Technical Support Rep - Irvine, CA
Irvine, CA
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About
Job Description
BSH Home Appliances Corporation - Top Employer US 2019Tomorrow is our home.
Find out how easily you can achieve at BSH Home Appliances Corporation: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch and Gaggenau as well as our local brand Thermador, our focus truly is on innovation. And that doesn't just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.
Appliance Technical Support Rep
Irvine, CA/ Full-time
Your responsibilities
Reporting to the Manager, Technical Support, this position will provide technical assistance for field technicians repairing products sold by BSH Home Appliances Corporation to consumers throughout North America.
* Provide diagnostic technical phone support to our authorized service agents repairing appliances.
* Works with training department providing technical input and guidance for training materials and programs.
* Reviews product manuals for accuracy and ease of use and provide feedback to technical writers.
* Work closely with Manufacturing, providing feedback regarding repairs and issues faced in the field by service agents.
* Performs all other duties as assigned.
Your profile
* 5 years real-world hands on technical repair experience working with household appliances.
* Ability to work in a fast-paced environment under minimal supervision
* Good communication skills necessary.
* Must possess strong technical and diagnostic skills.
* High School Diploma or GED required
* Ability to lift 50 lbs., use hand tools.
* Proficient in Microsoft Office products (Word, Excel, PowerPoint)
* Normal office equipment; e.g., computer, copier, fax machine, etc.
Your benefits
* A comprehensive benefits package including paid vacation, holidays, medical, dental, vision, life insurance, disability insurance, educational assistance and a 401(k) plan.
Further information
Please visit career.bsh-group.com to learn about what makes BSH a Top Employer!
Find a new home for your professional ambitions.
This position is eligible for the BSH Associate Referral Program
EOE / AA Employer
We participate in E-Verify
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