Job Directory App Support Analyst (CMS)

App Support Analyst (CMS)
Fremont, CA

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Job Description

Req ID: 46815

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a App Support Analyst (CMS) to join our team in Fremont, California (US-CA), United States (US).

Job Duties & Responsibilities

* Provide analysis and support and work in tandem with the dev team to support enterprise content management applications.
* Participate in the analysis and resolution of issues related to information flow and content setup.
* Apply business knowledge to analyze issues, develop reports and solve problems.

Research and resolve any release and configuration issues that arise.
* Communicate all issues or problems to management and makes recommendations for solutions.
* Perform ad hoc analyses and support the development team depending on business needs.
* Must have a good hold and working experience in .NET (3-5 years)
* 3-5 years of relevant experience in functional / system analysis, including application and end to end systems
* 3-5 years of experience in support related tasks for application deployment (L1/L2 support), interactions with QA and build teams and performing analysis of issues to support the development team.
* Experience working with business and technology partners in defining and validating requirements
* Experience with processes to ensure compliance with requirements.
* Should have good grip on non-functional areas like performance, scalability studies, human interaction, software ergonomics
* Ability to take initiative and communication skills are essential
* Ability to multi-task in a fast-paced environment
* Ability to clearly articulate, document and communicate problem and resolution plans
* Demonstrated problem analysis and solving skills including complex problems
* The individual should be willing to train on in SDL Tridion.

Basic Qualifications:

* 3-5 Years of experience in Microsoft-.NET-C#
* 3-5 Years of experience in Application support-Release & Deployment
* 3-5 Years of experience in Application support-L1 or L2 Support

Nice-to Have

It will be good if the individual has experience supporting in SDL Tridion.


* Undergraduate degree or equivalent combination of education

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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