App Services Engineer
Jersey City, NJ

Job Description

DIO (Digital Infrastructure Operations) IPA AppServices Engineer: This role provides expert technical support for the IPA Application Stack. This includes all software titles and databases used to support the IPA suite of applications. This role is the IPA Software Expert and will provide installation, configuration, upgrades, patching, and administrative support for the IPA applications. They will be the first line of administrative and application support. This role contributes to the creation of KPI's, monitoring, administration, automation, orchestration, buildout, support, etc to maintain the Service. This role works closely with the other DIO Team and Core IT members to ensure the delivery of the IPA Service. This role will contribute to the 24x7 support of this service.

Roles and Responsibilities

* WorkFusion Application Expert
* Understands all components of the Intelligent Automation (IA) platform. (WorkFusion, Linux, Windows Server, Windows Workstation, SQL, Networking, Security, etc.)
* Familiarity with Open Source technologies
* Ability to create / modify professional technical documentation.
* Experience and desire to automate all aspects of the environment.
* Contributes towards Continuous Improvement of IA Services.
* Ensures IA Services (Applications) are at current versions and support levels.
* Contributes to 24x7 On-Call support for IA Services
* Ability to troubleshoot complex systems crossing multiple technologies and geographic regions.
* Adheres to regional/global policies and applicable change control procedures.
* English fluency required
* Contributes to Agile Planning for Sprint Team

Preferred Skills:

* Experience with WorkFusion
* Experience with Azure (preferred) or AWS.
* ARM Templates, PowerShell, Python, Chef, Puppet
* Additional spoken and/or written languages

Requirements:

* 4 year college degree or equivalent professional experience with WorkFusion and Intelligent Automation
* Industry experience in Finance, Insurance, or other industry with extensive AI work

Individual Contributor Competencies

Problem Solving

Takes an organized and logical approach to thinking through problems and complex issues.

* Simplifies complexity by breaking down issues into manageable parts
* Looks beyond the obvious to get at root causes
* Develops insight into problems, issues and situations

Continuous Learning

* Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.
* Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise
* Takes advantage of formal and informal developmental opportunities
* Takes on challenging work assignments that lead to professional growth

Initiative

Willingly does more than is required or expected in the job.

* Meets objectives on time with minimal supervision
* Eager and willing to go the extra mile in terms of time and effort
* Is self-motivated and seizes opportunities to make a difference

Adaptability

Ability to re-direct personal efforts in response to changing circumstances.

* Is receptive to new ideas and new ways of doing things
* Effectively prioritizes according to competing demands and shifting objectives
* Can navigate through uncertainty and knows when to change course

Results Orientation

Effectively executes on plans, drives for results and takes accountability for outcomes.

* Perseveres and does not give up easily in challenging situations
* Recognizes and capitalizes on opportunities
* Takes full accountability for achieving (or failing to achieve) desired results

Values Orientation

Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.

* Is direct truthful and trusted by others
* Acts as a team player
* Acts ethically and maintains a high level of professional integrity
* Fosters high collaboration within own team and across the company; constantly acts and thinks "One Chubb"

Additional Competencies:

* Dynamic Problem Solver - Able to figure out complex problems, potentially including technologies outside of one's formal training.
* Excellent Work Ethic - Drives to "Get the job done" and with high levels of pride and quality.
* Must be able to support multiple time zones. May require night/morning calls and meetings.
* Participates in 24x7 on-call rotation.
* Team Player, Approachable, Well Spoken, Professional.

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.