API Platform Support Engineer
Manassas, VA

Job Description

SWIFT provides the platform, messaging, standards, and products & services to over 11,000 customers in 200+ countries and territories. Our employees are the foundation of this success.

SWIFT has a unique corporate mindset, where diversity, personal development and networking are actively encouraged. And we think you'll like our office culture, built around the way we work to achieve a healthier work/life balance.

If you want to be part of our dynamic, multi-cultural institution with over 2800 employees of 75 nationalities, in 26 offices worldwide, then explore the vast opportunities, rewards and internationally competitive packages that are waiting for you here at SWIFT.

Headquartered in Belgium, SWIFT's international governance and oversight reinforces the neutral, global character of its cooperative structure. SWIFT's global office network ensures an active presence in all the major financial centers.

Responsibilities

Responsibilities:

* Resolve moderately complex problem management issues by investigating and devising solutions for systems/ operations. Activities include and are not limited to conducting or participating in installations, configuration setups, error message handling, testing solutions, operational procedures in accordance with the established process and procedures.
* Design, develop and test supporting tools to aide customers in usage of API's through the APIG platform.
* Analyze detail systems factors: input/output requirements, information flow, hardware and software requirements, alternative approaches, etc.
* May prepare and complete installation documentation and operating procedures.
* Actively participate in design review meetings for small to medium size/complexity/risk projects.
* Participate in system/network projects/enhancements by representing the department and providing technical advice/ solutions ensuring adherence to documented processes and procedures and risk mitigation efforts.
* Review complex problem situations, including via on-call, and identify preventive measures and improvements to processes, procedures, or tools and implement these as required.
* Interact with network services, software systems engineering and/or applications development in order to restore availability of services and/or identify root cause of complex problems.

Qualifications

* Bachelor's degree in IT / Engineering or equivalent
* Minimum 4 years of experience in a Technical Support environment including software development/debugging and problem analysis in cloud services environment
* Experience in Cloud services like AWS, Azure, Google Cloud is highly preferred
* Conceptual knowledge of OpenAPI Specification, knowledge of apigee platform is a plus.
* Programming languages, Node.js, JavaScript, Python, PHP, Java, scripting languages (ksh, perl)
* Ability to work under pressure and part of a multicultural team
* Strong problem solving skills

What we offer

We offer:

* Exceptional benefits
* 100% company paid Medical/Dental/Vision/
* Life Insurance
* 401(k) matching
* Excellent training and career development opportunities
* Career Advancement
* 4 weeks paid vacation & 12 Public Holidays
* Friendly, professional, stable working environment where one can grow in their career
* Company Functions & Community Outreach Programs

SWIFT is an Equal Opportunity Employer