Advanced Electromechanical Field Service Technician - High End Print Production (Break Fix)
Addison, IL

Job Description

RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.
Ricoh offers a full portfolio of benefit and employee programs such as:

* Medical Coverage & Vision Coverage
* Dental Coverage
* Short/Long Term Disability
* Term Life and AD&D Insurance
* Spouse and Dependent Life Insurance
* Flexible Spending Account
* EAP and Work Life Benefits
* Time off Benefits including: Vacation, Sick, and Holiday
* Tuition Reimbursement......and many more

Our team is made up of full and part time employees. These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.
Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally.
WE ARE RICOH! Apply today!
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POSITION PROFILE

The Electromechanical Field Service Technician - Print Production is a specialist in the servicing and repair of High Volume (Segment 6), Black & White, Color Graphics or Printing Systems equipment at customer locations usually within a specific geographic area. Additional responsibilities may include Team Lead/Coordinator role. Position typically requires two Industry Certifications.

This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned.

JOB DUTIES AND RESPONSIBILITIES

* Technical
* Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services.
* Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues.
* Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations.
* Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
* Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.
* Customer Services
* Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels.
* Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule.
* Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
* Manage Workload
* Effectively executes all required workload management and call handling procedures, using current field call management requirements.
* Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.
* Administrative
* Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics.
* Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application.
* Performs administrative duties as assigned including maintaining required logs, processes and reports.
* Completes all required administrative tasks in an accurate and timely manner.
* Accounts for all time and activity by recording information through the proper tracking system.
* Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.
* Results
* Achieves expected productivity levels associated with assigned workload and level of experience.
* Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.
* Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

* Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
* Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
* Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
* Follow this link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.