Administrative Support / Implementation Specialist / Merrillville, IN
Merrillville, IN

Job Description

Description:Lockheed Martin Energy is seeking an experienced Implementation Specialist to support an energy efficiency program office. As an Implementation Specialist, this individual will be responsible for application quality, program adherence, and answering customer service calls, emails or faxes. As a part of the Implementation Specialist team, there will be rotating Saturday hours to support the call center. The Implementation Specialist also enters data into various tracking databases, paying close attention to detail and looking for inconsistencies and adverse trends that could negatively impact the clients' programs. This role will also perform a technical review of all applications submitted. Reviewing applications to AHRI standards, deemed savings values (kWh and therms), percentage efficient, and approving the final incentive amount. Assists with development, tracking and quality assurance of promotional agreements, and data; also assists with general clerical tasks in support of the residential energy efficiency programs as assigned by management. Additional components of this position include:

* Project management for specialized incentive program types;
* Technical application review;
* Incentive payment processing;
* Researching and analyzing data in order to identify specific trends;
* Providing top-notch customer service to all calls;
* Regular communication with customers and utility client;
* Supporting reporting and visual management requirements;
* Utilizing Lean and Six Sigma principles to develop and improve processes; and
* Miscellaneous special projects as assigned.

Basic Qualifications:

* Exhibits professional demeanor and top-notch customer service skills.
* Excellent organizational skills.
* Excellent written and oral communication skills.
* PC, keyboarding, and typing/data entry proficiency.
* Must be able to create/maintain relationships and work effectively and collaboratively at all levels of the organization.
* High level of customer service to both internal and external customers.
* Demonstrates ability to handle multiple projects and changing priorities.
* The ability to work under pressure and to meet frequent deadlines.
* The ability to perform assigned or self-initiated activities to a successful conclusion.
* Must possess excellent interpersonal skills.
* The ability to work as a team member and independently with little direction.
* Anticipate needs and exercise mature judgment.
* Willingness to learn and adapt to new responsibilities.
* Proactive, self-motivated high performer who emanates a positive attitude and energy.
* Team player who will deliver results effectively and efficiently utilizing resourcefulness, a sense of urgency and responsiveness.

Desired Skills:

* Bilingual candidate fluent in Spanish a plus.
* Demonstrated proficiency in Microsoft Office suite including Excel, Word, Outlook, and PowerPoint.
* Experience in energy efficiency preferred, but not required.
* SharePoint and Microsoft Dynamics CRM experience a plus.

BASIC QUALIFICATIONS:

job.Qualifications

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.

As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.

EXPERIENCE LEVEL:

Hourly/Non-Exempt